email account that doesn't exist

jimlongo

• December 13, 2023 22:05

In cPanel > Email  > Email Accounts

I have an account listed which doesn't exist. 

I've deleted the alias in the mail folder.  But it is still there, and cannot be deleted in the usual ways using the interface.

 

 

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  cPRex Jurassic Moderator

  • December 14, 2023 15:51

  Hey there!  Do you have root access to the server or just cPanel access?  In general, you should never have to manually delete files from the server to fix a user interface problem, but I'm also not sure what "the alias in the mail folder" means exactly.  Email accounts themselves are stored in /home/username/mail/domain.com, but that doesn't control their presence in the interface.

  It would likely be best to create a ticket with our team if the cPanel license is purchased through us, as we'll need to investigate this a bit.

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  jimlongo

  • December 14, 2023 16:02
  • Edited

  thanks cPRex.  I do have root access to the server.

  Alias in the mail folder refers to one like the following located /home/jimlongo/mail

  Neither the email alias in question, nor the domain itself is present in the /mail directory.  (the domain does not have email).

  lrwxrwxrwx  1 jimlongo jimlongo   27 Dec 13 11:00 .example@domain_com -> domain.com/example

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  cPRex Jurassic Moderator

  • December 14, 2023 16:01

  Would you like me to create a ticket for this one on my end?

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  jimlongo

  • December 14, 2023 16:02

  I could ask my provider, I just thought it might be something easy to fix.

  Thanks.

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  cPRex Jurassic Moderator

  • December 14, 2023 16:05

  No, it'll likely require some digging as this is one of those "just shouldn't happen" type of things.

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