Webmail requires password change over and over

Jaime Soto

• December 15, 2023 14:31

Hello... When trying to check e-mail from cPanel and webmail is loaded, just for an account, the change password screen is shown. 

If I set the password and enter again, the same happens.

In this case, there is no a quota problem. What else can be?

Thanks

Jaime

• 

  cPRex Jurassic Moderator

  • December 15, 2023 17:39

  Hey there!  This definitely isn't normal - do you have root access to the server or just access to your one cPanel account?  If you only have cPanel access, you'll have to reach out to your host to have them check this, as there really isn't a logical explanation for that behavior at the user level.

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  Jaime Soto

  • December 15, 2023 21:46

  Finally the problem was that after migration,  for some reason, it was selected the security option. I changed that using a menu in the upper right corner of the screen.

   

  Now I have the problem that I cannot send e-mails. The error is "SMTP Error(). There was a problem connecting to server". How can I solve it? I have just installed cPanel. Maybe something happened with account migration. 

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  Jaime Soto

  • December 15, 2023 23:59

  I realized that, even when Postfix is running, the SMTP port is not listening. I see that the problem is not related to cPanel, I think.

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  Jaime Soto

  • December 16, 2023 00:47

  Now, Postfix is listening in port 25, but RoundCube cannot still send e-mails :-(

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  cPRex Jurassic Moderator

  • December 18, 2023 04:48

  cPanel doesn't use Postfix, so if you're seeing an issue with that tool it wouldn't be related to cPanel.

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