Hello cPanel community!
We've been purchasing cPanel licenses from a third-party provider for some time, and we've encountered an issue with the billing process. It seems that we are being charged for a period during which our licenses were not active, and we recently discovered a gap in service. When we inquired about this, we received the following response:
"Please note that even if the services are suspended, then we need to pay. If we do not pay, the service can be terminated."
Our understanding so far has been that licensing fees are typically paid in advance for the upcoming billing period. If a license is not renewed on time, the services may be suspended, but the provider should not charge for the period during which services were suspended.
We are seeking clarification on this matter to make informed decisions in the future. Can someone confirm if the response we received is in line with standard cPanel licensing practices? We appreciate any insights or guidance you can provide.
Thank you in advance for your assistance!
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