Emails going into default user account

We have an issue where the emails from cpanel Account B are being sent to the default cpanel account User A.

This could be true for all accounts on this server but only User B is using the default mail system at the moment so hard to test.

No filters have been set on the email accounts.

Event: success success
Sender User: userone
Sender Domain: userone.co.nz
From Address: userone@userone.co.nz
Sender: thermalspa
Sent Time: Dec 21, 2023, 8:46:08 AM
Sender Host: ourserver.co.nz
Sender IP: ::1
Authentication: dovecot_login
Spam Score:
Recipient: erin@idyllic.co.nz
Delivered To: usertwo@usertwo.co.nz
Delivery User: usertwo
Delivery Domain: usertwo.co.nz
Router: localuser
Transport: dovecot_delivery
Out Time: Dec 21, 2023, 8:46:08 AM
ID: 1rG2WN-0001sg-1y
Delivery Host: localhost
Delivery IP: 127.0.0.1
Size: 633 bytes
Result: Accepted

What do I need to change so that emails go into the correct user accounts?

Any help would be appreciated.

cPRex Jurassic Moderator

December 21, 2023 16:13

Hey there! It's hard to say from just the data posted here. I would watch the Exim log (/var/log/exim_mainlog) in real time while sending a message to see what it says and why it is routing the message that way.

You can always create an additional cPanel account to try and send a test email to User A, as you don't need live DNS to send an email.

Emails going into default user account

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