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Failed to load the login interface after updating cPanel

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12 comments

  • HaNi Ghaith

    WHM logs:

    - - [12/20/2023:05:19:37 -0000] "GET / HTTP/1.1" 200 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0" "-" "-" 2087

    Cpanel Logs:

    - - - [12/20/2023:05:19:37 -0000] "-" 301 0 "-" "-" "-" "-" 2082
    - - - [12/20/2023:05:19:37 -0000] "-" 301 0 "-" "-" "-" "-" 2082

     

    Webmail Logs:

     proxy - [12/20/2023:05:19:37 -0000] "GET / HTTP/1.1" 200 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0" "-" "X-Forwarded-For: " 443

     proxy - [12/20/2023:05:19:37 -0000] "GET /cPanel_magic_revision_1648610195/unprotected/cpanel/fonts/open_sans/OpenSans-Regular-webfont.woff HTTP/1.1" 200 0 "https://webmail.domain.pro/cPanel_magic_revision_1648610195/unprotected/cpanel/fonts/open_sans/open_sans.min.css" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0" "-" "X-Forwarded-For: 188.161.179.138" 443
    127.0.0.1 - - [12/20/2023:05:19:37 -0000] "GET /.__cpanel__service__check__./serviceauth?sendkey=__HIDDEN__&version=1.2 HTTP/1.0" 200 0 "-" "-" "-" "-" 2086

     

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  • HaNi Ghaith

    Screenshot

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  • quietFinn

    I root command line run

    /scrips/upcp --force

    1
  • HaNi Ghaith

    Thank you for sharing.. I actually did that but it didn't work

    0
  • Andrew

    Could be cache? Have you checked it from another browser or from Incognito mode?

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!*
    EmergencySupport - Professional Server Management and One-time Services

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  • HaNi Ghaith

    Yes

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  • Andrew

    Is that the WHM page? Does cPanel page loading fine?

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!*
    EmergencySupport - Professional Server Management and One-time Services

    0
  • HaNi Ghaith

    All login pages are not working WHM/Cpanel Webmail etc.

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  • HaNi Ghaith

    Is that the WHM page?

    Yes WHM page.

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  • cPRex Jurassic Moderator

    Do you see anything helpful inside /usr/local/cpanel/logs/error_log when you try to access the login page?

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  • HaNi Ghaith

    I fixed this by running the update again
    Then I executed the license update command.
    Thanks to all

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  • cPRex Jurassic Moderator

    I'm glad that's all it took!

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