Failed to load the login interface after updating cPanel
AnsweredHi,
I have updated cpanel to the latest version from within WHM
But after the installation was completed, I was no longer able to log in, as the login interface appeared empty and did not contain the logo and rights.
I have tried restarting cPanel
Tried restarting the update
Tried restarting the server
I tried changing the browser and the entire computer.
But I still cannot load the login page, whether WHM or Cpanel.
But I was connected to one of the accounts before the upgrade started and the Cpanel interface worked without a problem.
[root@server ~]# df -h
Filesystem Size Used Avail Use% Mounted on
devtmpfs 63G 0 63G 0% /dev
tmpfs 63G 8.0K 63G 1% /dev/shm
tmpfs 63G 1.2M 63G 1% /run
tmpfs 63G 0 63G 0% /sys/fs/cgroup
/dev/md3 196G 36G 151G 20% /
/dev/md1 989M 622M 316M 67% /boot
/dev/md4 1.6T 1.2T 363G 77% /home
/dev/md2 50G 395M 50G 1% /tmp
tmpfs 13G 0 13G 0% /run/user/0
-
WHM logs:
- - [12/20/2023:05:19:37 -0000] "GET / HTTP/1.1" 200 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0" "-" "-" 2087
Cpanel Logs:
- - - [12/20/2023:05:19:37 -0000] "-" 301 0 "-" "-" "-" "-" 2082
- - - [12/20/2023:05:19:37 -0000] "-" 301 0 "-" "-" "-" "-" 2082Webmail Logs:
proxy - [12/20/2023:05:19:37 -0000] "GET / HTTP/1.1" 200 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0" "-" "X-Forwarded-For: " 443
proxy - [12/20/2023:05:19:37 -0000] "GET /cPanel_magic_revision_1648610195/unprotected/cpanel/fonts/open_sans/OpenSans-Regular-webfont.woff HTTP/1.1" 200 0 "https://webmail.domain.pro/cPanel_magic_revision_1648610195/unprotected/cpanel/fonts/open_sans/open_sans.min.css" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0" "-" "X-Forwarded-For: 188.161.179.138" 443
127.0.0.1 - - [12/20/2023:05:19:37 -0000] "GET /.__cpanel__service__check__./serviceauth?sendkey=__HIDDEN__&version=1.2 HTTP/1.0" 200 0 "-" "-" "-" "-" 20860 -
Screenshot
0 -
I root command line run
/scrips/upcp --force
1 -
Thank you for sharing.. I actually did that but it didn't work
0 -
Could be cache? Have you checked it from another browser or from Incognito mode?
Andrew N. - cPanel Plesk VMWare Certified Professional
Do you need immediate assistance? 20 minutes response time!*
EmergencySupport - Professional Server Management and One-time Services0 -
Yes
0 -
Is that the WHM page? Does cPanel page loading fine?
Andrew N. - cPanel Plesk VMWare Certified Professional
Do you need immediate assistance? 20 minutes response time!*
EmergencySupport - Professional Server Management and One-time Services0 -
All login pages are not working WHM/Cpanel Webmail etc.
0 -
Is that the WHM page?
Yes WHM page.
0 -
Do you see anything helpful inside /usr/local/cpanel/logs/error_log when you try to access the login page?
0 -
I fixed this by running the update again
Then I executed the license update command.
Thanks to all0 -
I'm glad that's all it took!
0
Please sign in to leave a comment.
Comments
12 comments