Unable to send Email to an newly created Google Workspaces Email address - Email not recieved.
I have a cPanel-managed email address, which has been setup and working fine (call this hefin@cpanelaccount.co.uk for example), I've recently needed to set up an email address I need to work with on Google Workspaces (call this hefin@googleworkspaces.co.uk).
The issue is that Google workspaces account never receives any messages from the cPanel email account.
But the cPanel email account recieves messages from the Google workspaces email account just fine.
The cPanel email account has a perfect 10 out of 10 score for email deliverability on https://www.mail-tester.com/ and has all the DKIM, SPF, DMARC stuff set correctly.
Likewise the Google Workspaces account has all associated DKIM, SPF, DMARC set correctly. The weird thing is the sent mail from the cPanel account isn't bouncing back to the cPanel account at all and going into the cPanel Track Delivery section in cPanel I just that the mail, all the email message tests going to the Google Workspaces email account are showing as success.
Google Workspaces email is not showing up in spam, I contacted Google Workspaces support and they said it doesn't appear the email is even hitting the Google servers. I've also been into the Email Log search in Google Workspaces no mention of emails sent in are here.
I'm struggling to get any more information to troubleshoot this issue, I'd be grateful if anyone might be able to point me in a direction to find out why these emails aren't getting through to my Google workspaces account. Thanks
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Are you able to telnet into Google WorkSpace servers from the server?
Andrew N. - cPanel Plesk VMWare Certified Professional
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I can connect to the smtp.google.com via telnet from the server which is the MX record Google requires you to add on the domain
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and do you see anything if you check exim log file?
grep -r destination@emailaddress.com /var/log/exim_mainlog ?
Andrew N. - cPanel Plesk VMWare Certified Professional
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Unfortunalty no clues here, just lists the test messages I sent though from the cPanel email account to the Google Workspaces email account, here's the redacted output
Google workspace support help me setup a rule in the Google Workspace Backend so the cPanel email address would bypass the spam filters, but still no joy.
Have another WHM/cPanel server that I have an email account on that can send email to the new Google Workspace Email account no issues, just not sure why this can't or at least give me some sort of error somewhere.
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I have seen some discrepancies I can't resolve, in the Delivery Report section in the cPanel account. I've changed the HTML for anomitiy. Here is the Delivery Event details for the email sent from the server that doesn't reach the Google Workspaces account
The discrepancies are in the delivered to section where I'm expecting hefin@google-workspaces-account.com and in the Router and Transport sections.
On another cPanel account I manage the email goes through to hefin@google-workspaces-account.com and the event delivery details look like this
The big differences I'm seeing is that it's delivered To option is correct and the Router and Transport are using 'dkim_lookuphost' and 'dkim_remote_smtp'. Delivery Host is also smtp.google.com these are all different from the cPanel account on the other server that is failing.
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Can you check a specific message in the log to get the full report, with a command like this?
grep 1rMNtQ-007GCc-33 /var/log/exim_mainlog
That would show everything related to that mail transaction, as your first screenshot just seems to show the initial connection to Exim.
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Hey cPRex, Happy New Year, stalking the forum for 2024!
Thanks for your suggestion.
Eventually found the solution, well Donell .C from the support analyst team did any way. Donell is a absolute beast for finding it. something simple in the end....
What is was the Google Workspaces email account had it's domain managed on the same cPanel server just to host the website but was using the external email provider Google Workspaces.
I had changed the Email Routing for this cPanel account to Automatically Detect Configuration
But the email routing had automatically configured to Local.
So by sending the the email from the account with cPanel website & cPanel email OVER TO -> cPanel website & but external email (Google Workspaces). cPanel still thought the email was local to the box (which is fair enough) so it was routing the mail locally/internally on the server.
Simply updating the Email Routing to use 'Remote Mail Exchanger' on the account which was using the Google Workspaces solved the issue immediately.
Happy and sad/ashamed when it's something dull I've done like this. But mostly HAPPY.
Cheers and Thanks for Andrew N for aiding the troubleshooting.
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Oh nice, I'm glad that's all it was! My grep would have showed Exim trying to delivery locally in the logs, so that also is something to keep in mind for the future.
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So easy! I'm also glad this is resolved now :)
Andrew N. - cPanel Plesk VMWare Certified Professional
Do you need immediate assistance? 20 minutes response time!*
EmergencySupport - Professional Server Management and One-time Services0
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