AutoSSL DCV issue
Hi, I am having an issue with AutoSSL that someone can hopefully help me locate. My site is working fine except AutoSSL fails. I can see it creates the folders and also files (sometimes, it's a little odd), but it doesn't seem like the files are always the same name as the ones shown here in the errors. I'm not sure what could make AutoSSL give this error, but I tried everything I found online including:
1. Making sure htaccess isn't a problem
2. Checking permissions (Even opening write to group just to see)
3. Recreating the account
4. Adding IPv6 DNS in WHM just to see.
Local HTTP DCV error ([redacted].dk): The system queried for a temporary file at “http://[redacted].dk/.well-known/pki-validation/13E50C26C97DC7A98F708D60696A0B05.txt”, but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.
Thanks in advance.
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It might be worth stating that on the same server (different account in whm setup) I have other domains that work flawlessly, it's just this one which isn't working for some reason.
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Hey there! Are you able to manually visit that pki-validation file in a browser? If the specific .txt file no longer exits, you can just create an index page in the /home/username/public_html/pki-validation directory to test the access. If that doesn't work, you should be able to troubleshoot from there!
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Hi, thank you very much for taking the time to help out, I greatly appreciate this!
The files don't seem to be there anymore, so I created an index.html as you suggested, and this one is there and I can access it through the browser etc. without problems.
I also just tried running the AutoSSL from cPanel and the "Check domain" button in WHM and the files are not created in there currently, but I don't know if it usually deletes them automatically after trying to use them?
The cpanel.domain.ext domain has SSL and is working now but not the regular domain. Let me know if I can provide anything that might help figure it out.0 -
I would expect the tool to automatically remove those, so not seeing them after the process is complete is normal.
I'd recommend scanning that specific domain with a tool like intodns.com to see if there are any DNS issues - any problems that show up there will likely keep the AutoSSL tool from working properly.
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I tried this but as far as I can tell it only shows warnings, nothing that should cause issues. I'm not an expert however.
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I removed the link from the post for security reasons, but no, that looks great to me. It might be time to create a ticket to have this checked out.
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Oh apologies, and thank you! I can't unfortunately as cPanel is through a provider, so I only have access to the forum and not direct support, I tried already :(
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You can always reach out to your host/license provider for assistance!
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Tried, they apparently don't offer support I'm afraid. So I'm completely at a loss. But appreciate your help, thank you for trying!
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Can you please email cs@cpanel.net with the information about your license provider and reference this thread? Them not offering any level of support isn't really an option :D
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Will do, thank you once again for doing everything in your power to help!
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I do try!
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