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cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

DNS Issues in some places



  • Damian

    Are the name servers registered as name servers? Eg host records at the registrar of the domain and not just A records assigned to IPs?

  • hmaddy

    yes, the nameservers are using from the last 5 years with no issues.

  • cPRex Jurassic Moderator

    We need more details on this to be able to help.  What do you mean by "not working?"  What is the specific error you get?  What happens when you scan the domain with a tool like


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