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Compressed backups hang



  • cPRex Jurassic Moderator

    Hey there!  I'm not sure there's much to go on here if there aren't any additional errors in the backup log, and I don't have similar reports of this issue.  It might be best to create a ticket, with either us or your host, to do some more investigation of the problem, as we will likely need to trace the backup process itself to see why it is hanging.

  • ttremain

    The license IP says inmotion needs to help so I can't open a cpanel ticket, but inmotion hasn't been much help so far.

    At least I found I can get uncompressed backups at least, so the migration off of Centos can at least be done.

  • cPRex Jurassic Moderator

    I'm sorry to hear that, and I'm passing along that feedback.

  • Andrew

    ttremain Have you monitored the process with top or htop for example? Is "zipping" ongoing? I would also check the I/O usage on the disks with "iostat" command (if not installed can be with yum install sys stat"). It could be that the disk is slow hence it hangs, especially if its a VPS rather than a dedi.

    Andrew N. - cPanel Plesk VMWare Certified Professional
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