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All images on my website are no longer showing

Rémi Dechamplain

Hello, for several months, all the images on my website have no longer been displayed. When I click in the empty square and right-click and ask to open the image in a new window, I get a 403 message that says this: "Forbidden
You don't have permission to access this resource.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."

All my images are however in "RW-R-R" permission. I even tried to install an old backup several years old and that doesn't solve anything and I reinstalled the most recent one and nothing either.

Any possible solutions?

Comments

8 comments

Date Votes
  • Andrew

    Do you have root access on the server?

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!*
    EmergencySupport - Professional Server Management and One-time Services

    0
  • Rémi Dechamplain

    I'm not sure, if root access mean "/home/remi" 

    and i'm on the Cpanel tools page.   

    0
  • cPRex Jurassic Moderator

    You don't have root access to the machine, but there are still some tests you can perform.  Can you access an image directly in the browser if you visit its URL?

    0
  • Rémi Dechamplain

    No if i try i have this : 

    "Forbidden
    You don't have permission to access this resource.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."




    0
  • Andrew

    Can you try to disable .htaccess file by renaming the file temporarily? You can do it using File Manager or via FTP. It should be under "/home/remi/public_html/"

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!*
    EmergencySupport - Professional Server Management and One-time Services

    0
  • Rémi Dechamplain

    Good, its seem this action repare my problem, thank you Andrew.

    I leave the .htaccess file with the new name or i rename as his original ?  

    0
  • Andrew

    You can leave it with the new name so it's not taking affect and you will have it as backup if you notice some issues and then you can always just rename it back as it was. Enjoy.

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!*
    EmergencySupport - Professional Server Management and One-time Services

    1
  • Rémi Dechamplain

    Thank you again and good day.

     

    1

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