Missing 'Send Login Link to Alternate Email Address' Functionality for 'Manage Team' Accounts from 116 version update
Answered
Hello, I recently encountered an issue related to the creation of new user accounts. Previously, there was an option to 'Send login link to an alternate email address' when creating a new email account with 'manage team' accounts. However, after updating from cPanel version 114 to 116, this option seems to have disappeared and is only available for admin accounts.
The absence of this feature is impacting our HR team's operations due to our permission management needs, and we are actively seeking a workaround or an alternative solution.
Upon investigating the current functionality, it appears that this feature is associated with cPanel's User Manager (separate from Team Manager). The setting controlling its availability is found in WHM's Tweak Settings as 'Account Invites for Subaccounts.' If the User Manager feature is disabled, the option is hidden in cPanel. We tested the Team Manager, but there's no role that enables a team user to have access to the User Manager feature, even though the admin role lists it. Currently, it seems to be a limitation without a viable workaround.
Does anyone know if there is any workaround available that would still allow a management team member to send a link to the user? If you have any idea on this, please comment below~ Thank you so much! (the below screenshots are the previous and after looks for the functionality missing.)
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Hey there! Just to confirm, are you logged in as one of the Team users to see this page? I just want to make sure I have the correct reproduction steps before troubleshooting.
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Hi cPRex, certainly! We've logged in using our 'manage team' accounts, as shown in the second photo, and the admin account in the first photo with the functionality for comparison. Currently, for 'manage team' accounts, we handle specialized field management like email database, etc. among different members, but they suggested they may not have access to it anymore.~
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For more details on this use scenario if helpful, we used cPanel from InMotion Hosting, and their service helped check on this part and replied there may also be a limitation for 'manage team' accounts after the recent update while rolling back the version may also not be easy from our side in this case.
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Thanks for the additional details. I've reached out to the team to see if there have been any recent changes that would explain this and I'll let you know what I find out!
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Thank you cPRex, I would be glad to hear from you and the team! Please just let me know if you need anything more, and I will provide them as much as possible to help with this!
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Our team has opened case DUCK-9900 about this issue, and I'll be sure to post something if if I hear more on my end! Thanks for letting us know about this one!
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No problems! Appreciate a lot for your help!
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Hi cPRex, thank you for the help you offered previously and the team's efforts on the opened case. I am just following up to inquire if there is any place I could follow up on the fixing update or result through case number DUCK-9900. For example, is there any link or place I could check on the website? Or if there are any fixing schedules cPRex may know about in this case? Sorry to swing back quickly, but this feature is quite important for our company with hundreds of employees using it. We appreciate it a lot if there is any info related to this, and thanks again for the help on it from cPRex and the team!
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That team's cases don't typically get the matching public article for you to follow along with, but I'll be sure to post here once there is a resolution.
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Oh, I understand, cPRex. As this function is quite important for us and we are waiting to use it, I might be following up urgently on this situation. I appreciate your response and look forward to any updates on the resolution. Thanks!
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Hi cPRex, Hope you're well. Any updates on the expected fixing time for DUCK-9900? The 'manage team' functionality is critical for our operations, and we're eager to resume normal usage. If possible, could you inquire about the schedule directly with the team? Any insights into the resolution timeframe would be greatly appreciated. Thanks for your continued support.
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I don't yet - it's going to require some changes to the Team structure so it's likely not going to be a quick fix. I'll be sure to post an update once I have one.
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Update - this is included in version 118.0.1 that is going to the Edge tier just now!
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Hi cPRex, Great to hear that! Thank you and the teams for the hard work on this, and for bringing this update to this newest version! Just curious is there any estimate on the release date for version 118.0.1? We want to prepare for deployment and adjustments so that we can switch over as soon as possible!
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It's in Edge as of right now - it was released a few minutes after I made that update post earlier.
As far as to when it will move to a more stable version I can't say just yet.
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Sure! It’s great to know and thanks again for all your hard work!
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Para Dx - 118 is in Current right now :D
This fix is also scheduled to be backported to 116.0.12, which will be the next release.
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Sounds Great~ Thanks for the update! Appreciate your continuous improvements and all your efforts on this! :)
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Sure thing!
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