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Site Quality Monitoring cloudflare block

Diego

Hello. Cloudflare is blocking "Site Quality Monitoring" traffic. It is blocked because the option to block bad bots is activated. Does anyone know the IPs from which it connects or the cpanel user agent to add it to the allowed list?

Thanks

Comments

7 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  I reached out to Koality and they provided me with this list of IPs:

    https://tools.koalityengine.com/ip.txt

    I hope that helps!

    0
  • Diego

    Thank you very much.

    0
  • cPRex Jurassic Moderator

    Sure thing! 

    0
  • Charlottezweb

    Having the same issue (sorta) where I need to whitelist their IPs for a customer that uses WordFence to block almost everywhere but his local market.

    The listing above seems to be incomplete as it solved a lot of the problems but I still get 2-3 failure notices per day.

    I'm going to try to contact Koality as well but their site doesn't seem to give any direction on how to do that.

    0
  • Charlottezweb

    Has anyone found a way to contact them for support?

    I've registered on their site and can do a password reset successfully but every time I try to login it says my account hasn't been enabled. 

    I can't find any way to reach out to them...

    Cheers,
    Jason

    0
  • TVCNet Website Hosting and Security Services

    There does not appear to be any support for this product online.
    Is that correct?

    Is this forum the only support option for the Site Quality Monitoring service?

    0
  • cPRex Jurassic Moderator

    You are always welcome to create a ticket with either us, or your host, depending on where your license is purchased.

    0

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