Skip to main content

Email not sending via Sitejet form

Comments

16 comments

  • cPRex Jurassic Moderator

    Hey there!  Can you clarify what you mean by "Sitejet form" for me?  Is this a form created inside Sitejet, or a part of the cPanel interface related to the configuration of Sitejet itself?

    If it's something inside Sitejet itself we may need to get a ticket created and then escalate the issue to them directly.

    0
  • Andrew Hansen

    Hi cPRex

    Thank you for your reply, Yes it is the Contact Form created within Sitejet, I did contact Sitejet as well and this is their reply

    Regarding the contact forms I recommend contacting the cPanel support as this might be in relation to the periphery.

    I have attached a couple of screenshots

     

    0
  • cPRex Jurassic Moderator

    Thanks for that - I don't have much that I can do for content created inside Sitejet.  We'd likely need to have a ticket opened with us, and then escalate that to Sitejet if we aren't able to get that resolved.

    0
  • Andrew Hansen

    Thanks for the feedback. I might just go back to Wordpress if it is going to be an issue.

    0
  • Andrew Hansen

    Hi cPRex

    Sorry if I came across a bit unappreciative. I would love it if you could submit a ticket to try and get the form fix, if it can't be fixed I will move back over to Wordpress, I really do like Sitejet though.

    0
  • cPRex Jurassic Moderator

    I don't have a way to do that on my end as we/they would likely need access to the system in order to troubleshoot. 

    0
  • Andrew Hansen

    How would I submit the ticket from my end.

    0
  • cPRex Jurassic Moderator

    If you own the entire server you can do that from WHM >> Create a Support Ticket.  If you don't have control over the entire machine you would need to speak with your hosting provider or datacenter and they can reach out to us.

    0
  • Andrew Hansen

    Ok thanks, I don't own the server. I will get in touch with the owner see if he can send in a support ticket. Thanks for your help.

    0
  • cPRex Jurassic Moderator

    Sure thing!

    0
  • rbairwell

    Andrew Hansen - I've just tried Sitejet for the first time and I think I might have found the issue. Go to the contact page and hover over the form and you should see an element such as:

    Click on "Form" to bring up the form configuration (this can also be achieve by double-clicking on the whitespace in the form. About a third of the way down, you'll see the "Email" section - add your email address to the "Recipient" section. Close that configuration pane, publish your site (with the rocket ship button) and it should just work.

    cPRex : Sitejet seems to default sending to <cpanel username>@<siteurl> - i.e. the "default mailbox" for the account (which in most cases will be set to "Discard") . Of course, if the user is setting it up on a subdomain then the email address defaults to <cpanel username>@<subdomain> which will usually just bounce. There is a "More->Website Settings->Data" pane which looked like it contained the site settings (it contains a randomly generated email address ending @cpanel.local) - but this email address isn't used for the form (so slightly deceptive)... 

    Out of interest cPRex : where should bug reports (and possibly security issues) for Sitejet be reported to - cPanel or Sitejet directly? Yes, I've only used it for less than 10 minutes and already discovered 1 UI bug (as above), a non-UI bug and possibly a security issue.... Why am I like this?

    0
  • Andrew Hansen

    Thanks rbairwell

    I will check it out

    0
  • cPRex Jurassic Moderator

    Issues with the Sitejet builder should come to us!

    0
  • Andrew Hansen

    Hi rbairwell

    I went into the settings you suggested and that fixed the issue, everything is working now. Thanks for your help.

    1
  • rbairwell

    Thanks cPRex - ticket 95193456 with 8 issues opened :) Admittedly, the one that "caught my eye" initially was a false positive - but there's still a few bugs which pose a small security risk.

    0
  • cPRex Jurassic Moderator

    Thanks so much - I'm following along with that and I've left a note of my own there.

    0

Please sign in to leave a comment.