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cPanel Store doesn't work

Comments

9 comments

  • vmrejas

    I cannot enter cpanel store, the id.cpanel.net return too many redirects, please help us, my license is expired

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  • Unnamed User

    I could login when using incognito mode.

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  • vmrejas

    I tried in incognito mode, in chrome, edge, but no results, always from id.cpanel redirect to store with the message ERR_TOO_MANY_REDIRECTS and cloudflare blocks me.

    Please help to renew for my ip

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  • rbairwell

    If it fails in incognito mode, then it rules out many issues (such as invalid cookies being stored in the browser). I assume vmrejas , you brought your licence directly from cPanel (and not from your web hosting provider)? If this isn't the case, please contact the organisation you purchased your license from.

    Since this forum now uses id.cpanel.net as an authentication layer, it "feels" like you don't have a purchase record with cPanel Inc (hence why the store system "can't figure out" what to do with your login).

    If you did buy directly from cPanel (this can be checked via https://verify.cpanel.net/app/verify - entering your server IP address should list "cPanel Direct" under "Partner NOC": if not, please contact the organisation listed) - then try using https://manage2.cpanel.net which *might* work. Failing that, try resetting your id.cpanel.net account using the "Forgot your password?" link "just in case" something is slightly broken.

    If you did purchase from cPanel, can't login to https://store.cpanel.net or https://manage2.cpanel.net (even after resetting your password), you should be able to open a ticket via https://tickets.cpanel.net .- if all that is impossible, I would suggest email cs [at] cpanel [dot net] from the email address in question and mentioning your server hostname and IP address .

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  • WorkinOnIt

    I also had this issue,

    ERR_TOO_MANY_REDIRECTS 

    I went to a different browser and it worked.

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  • Gonzalo Carena
    Good afternoon: we have a direct license with cpanel and login in store or manager2 does not work either, we tried deleting cookies, in incognito mode and in other browsers but it did not work in any of them. What can we do about it ?
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  • cPRex Jurassic Moderator

    If you are having issues with access to the store it would be best to create a ticket or email cs@cpanel.net so we can check your account and get it taken care of.

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  • Renan Rafael

    Same error!

    ERR_TOO_MANY_REDIRECTS

    I try other computers, other wi-fi, other browser!

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  • cPRex Jurassic Moderator

    Renan Rafael - there's a mega thread about the recent store issues here - https://support.cpanel.net/hc/en-us/community/posts/22571293184023

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