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cPanel Store doesn't work

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4 comments

  • vmrejas

    I cannot enter cpanel store, the id.cpanel.net return too many redirects, please help us, my license is expired

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  • Unnamed User

    I could login when using incognito mode.

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  • vmrejas

    I tried in incognito mode, in chrome, edge, but no results, always from id.cpanel redirect to store with the message ERR_TOO_MANY_REDIRECTS and cloudflare blocks me.

    Please help to renew for my ip

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  • rbairwell

    If it fails in incognito mode, then it rules out many issues (such as invalid cookies being stored in the browser). I assume vmrejas , you brought your licence directly from cPanel (and not from your web hosting provider)? If this isn't the case, please contact the organisation you purchased your license from.

    Since this forum now uses id.cpanel.net as an authentication layer, it "feels" like you don't have a purchase record with cPanel Inc (hence why the store system "can't figure out" what to do with your login).

    If you did buy directly from cPanel (this can be checked via https://verify.cpanel.net/app/verify - entering your server IP address should list "cPanel Direct" under "Partner NOC": if not, please contact the organisation listed) - then try using https://manage2.cpanel.net which *might* work. Failing that, try resetting your id.cpanel.net account using the "Forgot your password?" link "just in case" something is slightly broken.

    If you did purchase from cPanel, can't login to https://store.cpanel.net or https://manage2.cpanel.net (even after resetting your password), you should be able to open a ticket via https://tickets.cpanel.net .- if all that is impossible, I would suggest email cs [at] cpanel [dot net] from the email address in question and mentioning your server hostname and IP address .

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