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Server Upgraded to 8.3. cPanel can't connect.

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3 comments

  • cPRex Jurassic Moderator

    Hey there!  Can you let me know what update you performed on the machine?  cPanel doesn't yet provide support for MySQL 8.3, so it would be helpful to know what work was performed.

    Can you post the output of the following command so we can see that?

    rpm -qa | grep -i mysql-community
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  • MHz Electronics,

    I am not sure what updates were officially done or if, when the server migrated, it was even functional as I forgot to check that issue. Our WP site is pulling the info from the database on the search but we use a WP plugin called WP-All Import and it can't even change the data.

     

    The output is:

    mysql-community-client-plugins-8.3.0-1.el8.x86_64
    mysql-community-icu-data-files-8.3.0-1.el8.x86_64
    mysql-community-libs-8.3.0-1.el8.x86_64
    mysql-community-server-8.3.0-1.el8.x86_64
    mysql-community-common-8.3.0-1.el8.x86_64
    mysql-community-client-8.3.0-1.el8.x86_64
    mysql-community-devel-8.3.0-1.el8.x86_64

     

    I didn't see the forum rules and FAQ earlier so here is the additional info I was supposed to post previously.

      cpanel_and_whm: 11.116.0.11
      operating_system_name: almalinux
      operating_system_version: 8

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  • cPRex Jurassic Moderator

    Thanks for the additional details.  Unfortunately I don't have any good news on this one for you, as it's not possible for a server to get into this state using cPanel tools.  MySQL would have been manually upgraded beyond what cPanel supports, which is why you're seeing these errors in the interface.

    At this point it would be best to work with your hosting provider or a system administrator to see if you could create a backup of the existing databases, manually downgrade MySQL to a supported version (8.0), and then restore the databases.

     

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