deleting auto created subdomains DNS records

daferrub

• February 13, 2024 16:28

Hi

I deleted manually some default subdomains dns entries zone records that cpanel/whm create when installing an account, for example: www.dev.mydomain.com, where the subdomain that I don't want to use is www, but when I go to cpanel and check the SSL/TLS Status of dev.mydomain.com, I see that the subdomain www.dev.mydomain.com continues to appear, logically without a certificate since it does not have a cname record created, but ssl status keeps checking to assign a certificate to it.
Can someone help me how to delete it so it doesn't appear anymore?

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  cPRex Jurassic Moderator

  • February 13, 2024 17:40

  Hey there!  When you say "manually deleted" can you let me know what steps you took to remove that subdomain?

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  daferrub

  • February 13, 2024 18:07

  Hi, Thank you for your reply!

  WHM > DNS Functions > DNS Zone Manager. I locate the domain, and once inside, I look for the record and click on the delete button

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  cPRex Jurassic Moderator

  • February 13, 2024 19:34

  Thanks for the clarification.  If you'd like to further exclude certain subdomains from the AutoSSL process you can do that in cPanel with these details - https://support.cpanel.net/hc/en-us/articles/360050034234-Exclude-a-domain-from-AutoSSL

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