WP Toolkit is not working, getting Error: Initial data load error: some required fields are not provided
Hi I have a bought a dedicated server with cPanel from OVH but in the WHM WP tool kit is not working. OVH support team asked to contact the cPanel support. I have just installed a fresh copy of AlmaLinux 8 cPanel.
Below is the error I am getting when trying to open WP toolkit
Error: Initial data load error: some required fields are not provided
Even tried removing, updating & reinstalling it but it won't work. Getting the same error. It's disheartening to encounter the same error repeatedly. Please suggest a solution.
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Hey there! If your hosting provider isn't able to solve a problem, they should have escalated the ticket to us instead of sending you out on your onw.
In this case, I would try reinstalling the WP Toolkit package with the following command:
yum reinstall wp-toolkit-cpanel
Can you try that and see if that gets things working?
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Reinstalled:
wp-toolkit-cpanel-6.2.13-7808.x86_64Still not working, below is the console log
whm-wp-toolkit-api registered
Perform initial settings
/usr/bin/sw-engine: error while loading shared libraries: /lib64/libodbc.so.2: file too short
Install services
enabled
enabled
Fetch leika config
/usr/bin/sw-engine: error while loading shared libraries: /lib64/libodbc.so.2: file too short
---
metadata:
command: set_tweaksetting
reason: OK
result: 1
version: 11 -
I was able to fix this. I found the problem,
Getting error :
usr/bin/sw-engine: error while loading shared libraries: /lib64/libodbc.so.2: file too short
pasted that on Chat GPT, it gave few commands to solve the issue and and I again reinstalled WP toolkit.. It is now working.
Thank you cPanel support team & ChatGPT
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It would be great if you could share the commands you ended up running here.
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yum update
ls -l /lib64/libltdl.so.7
rpm -qf /lib64/libltdl.so.7
yum reinstall libtool-ltdl
yum reinstall wp-toolkit-cpanel1 -
The first three commands wouldn't have done anything to resolve the issue, but I'm glad the last two helped!
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AlmaLinux v8.9.0 STANDARD standardcPanel Version116.0.13I have the same error but these commands didn't help me, any other solution?0
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Perform initial settings
/usr/bin/sw-engine: error while loading shared libraries: /lib64/libodbc.so.2: file too short
Install services
enabled
enabled
Fetch leika config
/usr/bin/sw-engine: error while loading shared libraries: /lib64/libodbc.so.2: file too short
---
metadata:
command: set_tweaksetting
reason: OK
result: 1
version: 1/sbin/ldconfig: File /lib64/libesoobS.so.2 is empty, not checked.
...
/sbin/ldconfig: File /lib64/libtemplate.so.2.0.0 is empty, not checked.
Verifying : wp-toolkit-cpanel-6.2.13-7808.x86_64 1/2
Verifying : wp-toolkit-cpanel-6.2.13-7808.x86_64 2/2Reinstalled:
wp-toolkit-cpanel-6.2.13-7808.x86_64Complete!
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inforex - are things working well for you now?
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No, I still have the error and I can't find a solution.
thank you.
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It would likely be best to submit a ticket if the above fixes aren't working properly on your system.
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yum install unixODBCyum reinstall wp-toolkit-cpanel
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Solved. thank you so much.
yum reinstall libtool-ltdl
yum reinstall unixODBC
yum reinstall wp-toolkit-cpanel1
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