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i can't check email on webmail and the other devices

Kenny Xie
  • Edited

when i check email on webemail it shows : 

" 伺服器出錯：STATUS: Internal error occurred. Refer to server log for more information. [2024-02-21 00:45:05] (0.001 + 0.000 secs). "

 

please help us thank you!

 

Comments

6 comments

Date Votes
  • Andrew
    Translate

    Can you check logs and see what is there exactly?

    /var/cpanel/roundcube/log/errors

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

     

    0
  • Kenny Xie 
    21-Feb-2024 00:38:15 America/Boise] PHP Warning:  Undefined array key "LIST" in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 3069
[21-Feb-2024 00:40:15 -0700]: <a66f0c5a> DB Error: [1] no such table: calendars (SQL Query: SELECT *, "calendar_id" AS id FROM "calendars" WHERE "user_id" = '1' ORDER BY "name") in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 564 (GET /cpsess1825041000/3rdparty/roundcube/index.php?_task=calendar)
[21-Feb-2024 00:40:15 America/Boise] Schema updates detected in /usr/local/cpanel/base/3rdparty/roundcube/plugins/calendar/SQL/sqlite.initial.sql, applying now...
[21-Feb-2024 00:40:15 America/Boise] Schema updates detected in /usr/local/cpanel/base/3rdparty/roundcube/plugins/calendar/SQL/sqlite.2022120700.migration.sql, applying now...
[21-Feb-2024 00:40:15 America/Boise] Schema update query from /usr/local/cpanel/base/3rdparty/roundcube/plugins/calendar/SQL/sqlite.2022120700.migration.sql failed with code 1: duplicate column name: driver
[21-Feb-2024 00:40:15 America/Boise] Schema updates detected in /usr/local/cpanel/base/3rdparty/roundcube/plugins/calendar/SQL/sqlite.2023030100.migration.sql, applying now...
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  • Kenny Xie
    • Edited

    above are logs in 2024. it just worked good a few days ago but suddenly all my email accounts in cPamel are died except system default email account from Bluehost. please help us thank you!

    0
  • Andrew
    Translate

    The SQlite database is corrupt. Please follow this guide to get it resolved:

    https://support.cpanel.net/hc/en-us/articles/360051956994-How-To-Fix-A-Corrupted-RoundCube-SQLite-Database

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

    0
  • Kenny Xie
    • Edited

    I have tried to rename the file and number_stamp then access RoundCube again but still can't get in. Actually I don't know how to run PHP-FRM of the second way to correct the issue.  Can you just delete all the data and account for me please? I don't need the old data and want to restart all account. Thank you!

    0
  • cPRex Jurassic Moderator

    Kenny Xie - you'll need to contact your hosting provider to have them perform that work for you.

    0

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