200 OK Failed to establish session and parse security token

arty

• February 23, 2024 13:11

Hi team,

anyone has any clue what this message could mean when transfering a remote cpanel account?

TRANSFER: Account “anagapas”: Error while executing “/usr/local/cpanel/scripts/getremotecpmove”. The “/usr/local/cpanel/scripts/getremotecpmove ip_here anagapas” command (process 8850) reported error number 255 when it ended.: Failed to establish session and parse security token: 200 OK Failed to establish session and parse security token: 200 OK at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/cPanel/PublicAPI.pm line 526. 

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  Andrew

  • February 23, 2024 15:45

  Network issue? The firewall of the destination server might blocked the source one? What happens if you try to re-transfer the account?

  Andrew N. - cPanel Plesk VMWare Certified Professional
  Do you need immediate assistance? 20 minutes response time!* Open a ticket
  EmergencySupport - Professional Server Management and One-time Services

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  arty

  • February 23, 2024 16:11

  Hi Andrew,

  First i would like to thank you for investing time on my issue.

  Shouldn't be a network issue.

  i can connect to remote machine from local machine on tcp port 2083. This should be enough, right?

  what do you mean try to re-transfer the account? i'm sorry i don't understand

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  cPRex Jurassic Moderator

  • February 23, 2024 16:48

  A connection over port 2083 wouldn't be enough to initiate the transfer.  You'll want to ensure 2087 and SSH connections are working between the two systems.  If not, the Transfer Tool will not be able to connect.

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  Hendranata Saputra

  • February 23, 2024 22:46

  similar issue. port are open.. using transfer tool are okay.

  in this case cant using: Transfer or Restore a cPanel Account

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  cPRex Jurassic Moderator

  • February 26, 2024 15:20

  We need more detail from the server logs about this issue before we can provide better information.

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  arty

  • February 29, 2024 10:03

  SSH on remote server is running on a different port than the default.

  Maybe this is the reason? if yes, is there any way to bypass this?

   

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  cPRex Jurassic Moderator

  • February 29, 2024 14:57

  That shouldn't matter - the Transfer Tool asks for the SSH port when you create the connection.

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