Database Connection Error

binod kumar

• February 23, 2024 15:57
• Edited

Hey,

I hope this message finds you well. I am writing to bring to your attention an issue I am currently facing with my cPanel hosting account.

I am encountering a "cPanel Database Connection Error" when attempting to access my database. Despite several attempts to troubleshoot on my end, the issue persists. As a result, it is hindering the normal functioning of my website and associated services.

I have ensured that my database credentials are correct, and there are no recent changes that could have triggered this error. Given the urgency of the situation, I kindly request your prompt assistance in resolving this matter.

Like, Domain is taking more time to connect, then reach to the website. why?

I understand the importance of a stable database connection for the overall performance of my website. Your expertise in addressing this issue is highly appreciated. If there are any additional details or logs required, please let me know, and I will provide them promptly.

Thank you in advance for your swift attention to this matter. I look forward to your guidance and resolution.

Best regards.

• 

  cPRex Jurassic Moderator

  • February 23, 2024 16:51

  Hey there!  I'm sorry to hear about the issues with the database connection.  Is the error appearing on the web page?

  You mentioned you checked the credentials - was the database working previously?

  If you have root access to the server you could check the database logs, which are typically stored in /var/log/mysqld.log, although that location can be customized in the /etc/my.cnf file.

  If you don't have root access to the machine, you will likely need to speak with your hosting provider or datacenter to have them perform additional troubleshooting on this issue.

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  binod kumar

  • February 23, 2024 17:00

  I will check and inform you. 

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