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Weird issue with webmail

Answered

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7 comments

  • cPRex Jurassic Moderator

    Hey there!  Do you have root access to the server?  In the past I have seen where cPHulk was restricting access to a mailbox due to brute force login attempts, so that is one possible explanation as t why only one email account is experiencing the issue.  If you don't have root access to the server, you would need to have your hosting provider check this behavior.

    If you have command line access for your account and are comfortable using that tool there are manual ways to stop the redirect from happening.  But once again, if not, you would need to speak with your host, and I doubt that changing that setting will get the login working normally.

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  • Frank Lowy

    Hi, yes root access is available, command line is also possible.

    So what to do?

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  • cPRex Jurassic Moderator

    You can run the following command to remove the automatic login from the account:

    echo "" > /home/username/.cpanel/nvdata/email@address.com_default_webmail_app

    This is the same as editing the file and removing the "roundcube" entry present there.

    I would also recommend checking WHM >> cPHulk Brute Force Detection to see if there are any entries related to that user or email account.

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  • Frank Lowy

    Thanks, now at least the jupiter platform is opening for this particular account, but when I click on roundcube, to check through webmail the emails, then its still opening with asking for username and password and still shows "login failed" even when its the right credentials. cPHulk did show me an IP address today from the netherlands witch tried to access this particular email account, I did block this IP address.

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  • cPRex Jurassic Moderator

    In the History Reports for cPHulk, do you see anything related to that email address?  If you reset the password for the account does that get things working?

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  • Frank Lowy

    ok, now it worked, after I've blocked the IP address from the netherlands. Thank you very much for your help

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  • cPRex Jurassic Moderator

    I'm glad I was able to get you pointed in the right direction!

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