Skip to main content

Outlook querying the Domain Name System (DNS) for the recipient's domain location information failed

RaPha_Real

Can anyone help pls..

I can perfectly sends email to outlook.com email account user, but, when my recipient reply on my email, below bounced error pop up.

Your message couldn't be delivered. Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient's domain location information failed.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Hopefully someone can help me.

Comments

7 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  Do you see any issues with your domain name if you scan it with a tool like IntoDNS.com?  Any DNS problem there could lead to the message.

    Based on that error it sounds like there wouldn't be anything at all in your server's Exim logs, but it's never a bad idea to check to make sure nothing is reaching your server.

    -1
  • RaPha_Real

    Hello cPRex

    I checked IntoDNS.com and it seems everything is perfectly.

    I have read that it could be the DNSSEC and I did remove my DNSSEC but I still view my DS record Digest.. How can remove them perfectly?

    https://www.reddit.com/r/gsuite/comments/14senni/stopped_receiving_email_from_office_365_accounts/

    This thread is my guide...

    0
  • cPRex Jurassic Moderator

    I don't believe DNSSEC would be related, as that relates to sending messages and not the ability to receive them.  All of the details we have related to that function can be found here:

    https://docs.cpanel.net/knowledge-base/dns/dnssec/

    It would likely be best to speak with Microsoft to see why they can't send to your domain, as other email clients are working well.

    0
  • RaPha_Real

    I will try to contact and speak with microsoft to double check...

    Anyway, aside from outlook email user, even cloudflare emails seems having dificulty reaching my email.

    Thank you

    0
  • cPRex Jurassic Moderator

    Does Cloudflare give any type of error message?

    0
  • RaPha_Real

    When I verify my email address in cloudflare, I cant receive any confirmation verification email from cloudflare..

    But when I tried using my yahoo email, it perfecly gets through..

    0
  • cPRex Jurassic Moderator

    Since some areas are working well that indicates the DNS for the domain itself and things are the server side are likely configured correctly.

    It might be best to send a message from another mailserver where you have root access so you can see the full log, as that could give more details about the issue.  You're also welcome to submit a support ticket about the problem so we, or your host, can take a look.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post