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License did not moved after migration

Comments

7 comments

  • cPRex Jurassic Moderator

    Hey there!  What was the output from the cpkeyclt command?  It's possible we detected that license move as fraud and stopped it from syncing, but it should give you some details in that output.

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  • Irakly

    Hi, nothing special: 
    Updating cPanel license...Done. Update succeeded.

    I read somewhere someone used migration license instead of trial for such migration.  
    And new server had new host name, can it be a problem?

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  • cPRex Jurassic Moderator

    No, all of that sounds normal to me.  If you're still seeing issues with license please submit a ticket to our team or contact Customer Service at cs@cpanel.net and we can take a look!

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  • Irakly

    Ok, thanks. I'll give it a try.

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  • cPRex Jurassic Moderator

    Let us know what you find out!

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  • Irakly

    BTW, there is 96 accounts on current server and there is a problem moving them to a new server with 'transfer tool' because of trial license limitations(maximum 30 accounts). What should I do? Is the only way to recreate accounts is restore them from a backup?

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  • cPRex Jurassic Moderator

    Reach out to our Customer Service team and see if they can issue you a migrations license, as that doesn't have the 30-account limit.  As long as one of the machines you're working with has a paid license, that shouldn't be a problem.

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