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Cannot Read License File - Activated too many times on different machines

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16 comments

  • kgs

    Please help, cPRex !

     

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  • cPRex Jurassic Moderator

    Hey hey!  What happens when you run the license refresh command:

     /usr/local/cpanel/cpkeyclt
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  • kgs

    Thanks for replying!

    Support did not tell me what they did, and I don't have any access to the server to try that, since I can't get into WHM. I assume Tier1 support correctly communicated the issue to Tier 3. I gave them the same screen shot.

    Should I ask support that question?

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  • cPRex Jurassic Moderator

    You don't need access to WHM in order to run commands on the server.

    I would hope that whoever you are speaking to for support knows how to refresh the server license, as that is the first troubleshooting step necessary with a license error.  The output of the command will determine the next steps on what needs to happen in order to get the system working.

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  • kgs

    Do tell! How do I run commands on the server without WHM?

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  • kgs

    I just tried using Putty. I don't think I have SSH access at this time. :(

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  • cPRex Jurassic Moderator

    It's odd that you wouldn't have SSH access as the root user.  Did your provider reply with more details yet?

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  • kgs

    They're saying the output to the command is: "The license has been activated too many times on different machines."

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  • kgs

    cPRex I got in with SSH. Here's what I see:

     

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  • cPRex Jurassic Moderator

    Alrighty - if the license is purchased directly through us, you'll need to contact us like it says in the message.  There's no other way to fix that error (including me through the Forum, unfortunately).

    If the license was purchased through your host, they will need to be the ones to contact us.

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  • kgs

    Gotcha. Thanks so much. I just needed to know that my host wasn't missing something they could fix.

    My host said they contacted cPanel yesterday, so hopefully they will respond soon.

    You're the best, cPRex !

     

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  • cPRex Jurassic Moderator

    Locked license issues get emergency priority, so it's also surprising to me that it's taken that long, but hopefully you'll hear from them soon!

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  • kgs

    My ticket with my host was all the way at the bottom, not being worked on. Once they figured that out (2 days later), cPanel fixed it within the hour. 🤦🏻

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  • cPRex Jurassic Moderator

    That's so weird - any license Partner should automatically be getting priority support, and any actual licensing issues get flagged with emergency, so I can't say for sure what happened there.

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  • kgs

    It was my host’s fault. Tier 3 support had the ticket, but it wasn’t marked correctly and lost at the bottom of the queue. cPanel did their thing perfectly.

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  • cPRex Jurassic Moderator

    That makes me feel slightly better, then!

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