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Changed SSL Certificate then Wordpress site is nolonger live on the domain

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Comments

7 comments

  • cPRex Jurassic Moderator

    Hey there!  I'm wondering if Apache is attempting to load a different site to satisfy the secure connection as outlined here:

    https://support.cpanel.net/hc/en-us/articles/1500005458561-How-to-set-the-default-HTTPS-VirtualHost

    There isn't any reason that adjusting the SSL for a domain would change the content, so getting that put back into place would likely get things working well.

    -1
  • WeLiveIT Pty Ltd

    Hi there cPRex, thank you for your response. I have also noticed something Weird on the Zone editor. there is no more records left. Could that be the issue?. Please see attached.

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  • cPRex Jurassic Moderator

    I don't think that's the issue, but I think your host doesn't have your cPanel configured so you can see all the records.  Version 110 is a bit older as we're now on version 118.

    You'll likely need to speak with your hosting provider to have them resolve the issue, or give you the expanded zone editor access through WHM >> Feature Manager so you can see all the records.

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  • WeLiveIT Pty Ltd

    Thank you so much I observed that all records are correct on the host platform directly.

    There seems to be a different issue altogether.  Have you seen this page where the domain is redirecting to before?

    -1
  • cPRex Jurassic Moderator

    That error is specific to GoDaddy's structure, but I have seen that before.  Details on possible issues here:

    https://docs.sslzen.com/article/48-how-to-debug-future-home-of-something-quite-cool-issue

     

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  • WeLiveIT Pty Ltd

    cPRex

    Thank you very much for your exceptional assistance with this matter. Thanks to your guidance, I was able to successfully resolve the issue. I had to take the necessary steps of deleting all SSL certificates and keys. Subsequently, the domain disappeared from the CPanel interface. However, I promptly navigated to the GoDaddy platform where I rekeyed the SSL and reinstalled the certificate. Following this, I accessed the CPanel backups and initiated the restoration process for the website. I am delighted to report that everything is now functioning smoothly.

    Though the exact cause of the issue remains elusive to me, I am sincerely grateful for your support in swiftly restoring functionality.

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  • cPRex Jurassic Moderator

    I'm glad I was able to get you pointed in the right direction!

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