WHM & cPanel stuck in login page

Zachran Razendra

• March 11, 2024 21:30

I have entered the username and password then click login, but the page does not move and is stuck on the login page, please help me regarding this problem

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  cPRex Jurassic Moderator

  • March 12, 2024 03:13

  Hey there!  Do you see anything odd in either /usr/local/cpanel/logs/login_log or /usr/local/cpanel/logs/error_log?  One of those places should provide more information about what the issue may be.

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  cPRex Jurassic Moderator

  • March 12, 2024 13:12

  I wouldn't grep the log to try and find the error.  I would run "tail -f" on each of the files while trying to log in to see if it shows anything helpful.

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  Zachran Razendra

  • March 12, 2024 13:53

  Sorry I'm newbie for this, can you show me how to fix this?

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  cPRex Jurassic Moderator

  • March 12, 2024 13:56

  You'll want to run exactly these commands - these let you watch the logs in real-time while you try and log in:

  tail -f /usr/local/cpanel/logs/login_log
  tail -f /usr/local/cpanel/logs/error_log

   

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