Skip to main content
cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

What is the normal mode for directory /var/cpanel

Comments

16 comments

  • cPRex Jurassic Moderator

    Hey there!  Yes, this is a directory that is created by us, and it should be the 711 root:root like you are seeing.

    0
  • Art Liedtke

    Thanks cPRex - OK, so that is a dead end and we will have to find another hint. I will ask CiviCRM if they have a theory why their plugin is tricked into accessing that directory.

    I am curious - what RPM package creates that directory?

    0
  • cPRex Jurassic Moderator

    That directory isn't created by any specific package, but is part of the installer itself.

    0
  • Art Liedtke

    I have a little more data on this issue I am troubleshooting. I am at the point where Civi support says Bluehost is wrong, and Bluehost support says Civi is wrong. I am hoping you can help break the tie.

    This is the "save_path" directory I see when I run the following command on my Bluehost server:

    php -i | grep save_path
    session.save_path => /var/cpanel/php/sessions/ea-php81 => /var/cpanel/php/sessions/ea-php81

    However, that directory seems to be inaccessible, for example I get an error when I run this command on my Bluehost server:

    ls -ld /var/cpanel/php/sessions/ea-php81
    /bin/ls: cannot access /var/cpanel/php/sessions/ea-php81: No such file or directory

    I assume this directory is created by cPanel and wish you to let me know the expected behavior.

    I have very little privileges to dig deeper, and Bluehost support can not (or will not) help. Here is what I have learned so far: the 'sessions' subdirectory has the same owner/mode as your "cpanel" subdirectory, specifically:

    ls -ld /var/cpanel/php/sessions
    drwx--x--x 11 root root 4096 Jul 22  2020 /var/cpanel/php/sessions/

    The above mode prevents me from viewing objects under the "sessions" subdirectory, but by a stroke of luck, I found another "save_path" that is accessible, specifically:

    ls -ld /var/cpanel/php/sessions/ea-php74
    drwx-wx-wt 2 root root 425984 Mar 20 12:43 /var/cpanel/php/sessions/ea-php74/

    This makes me wonder if "ea-php81" should also be accessible (similar to "ea-php74"). Please confirm.


    0
  • cPRex Jurassic Moderator

    When you are running "php" on the command line, that will be the default command-line version and may not correlate to what you expect to see on an account.

    But no, I would not expect a normal user to be able to see much under /var/cpanel/.

    What specifically are you trying to do?

    0
  • Art Liedtke

    Background: I am working with CiviCRM to get their product working on my Bluehost server, but we are experiencing this error:

    [19-Mar-2024 23:32:34 UTC] PHP Warning:  session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php81) in /home4/uvfousor/public_html/wp-content/plugins/civicrm/civicrm.php on line 494

    I am trying to learn if that error is because "ea-php81" is missing, or something else. I have a separate post with the Bluehost support team, but they seem lost and I am hoping to give them specific instructions to fix this issue.

    I would also like to learn who (or what) is responsible for creating the full path specified in the "save_path" variable, particularly the one under the /var/cpanel directory structure.

    0
  • cPRex Jurassic Moderator

    I can confirm that is the correct path for PHP to use for the sessions, and the cPanel users will have access to that specific area under /var/cpanel/.  You can confirm this in a browser by creating a PHP Info page and you'll see that session.save_path variable there.

    /var/cpanel/php/sessions should be 711 root:root and all directories inside of sessions have the following sticky-bit permissions:

    drwx-wx-wt. 2 root root 4.0K Jun 15  2023 ea-php81
    0
  • Art Liedtke

    My fault for not being clear - Let me ask the question differently.

    I am assuming  the "ea-php81" directory is missing - If this is true,  what needs to be done to (re)create it?

    0
  • cPRex Jurassic Moderator

    The only reason that directory would be missing is if that version of PHP isn't installed, which is unlikely.

    0
  • Art Liedtke

    I am not sure we are on the same page. I know PHP 8.1 is installed and I see phpinfo() return the "session.save_path" value, specifically: /var/cpanel/php/sessions/ea-php82

    But I suspect the "ea-php82" subdirectory is missing on the host. I am trying to check it with the following command:

    ls -ld  /var/cpanel/php/sessions/ea-php81

    But the above command is failing. Should I be using a different way to test "ea-php81" is missing?


    0
  • cPRex Jurassic Moderator

    I don't think that's going to work - are you checking this as a cPanel user and not root?

    0
  • Art Liedtke

    Correct, I am a non-root user - I do not have access to su (or sudo).

    But I can switch between PHP versions. When I do the same with PHP7.4, I am able to view the save_path value, for example:

    uvfousor@uv4sor.org [~]# id
    uid=2613(uvfousor) gid=2613(uvfousor) groups=2613(uvfousor)

    uvfousor@uv4sor.org [~/www/wp-admin]# ls -ld /var/cpanel/php/sessions/ea-php74
    drwx-wx-wt 2 root root 425984 Mar 21 14:18 /var/cpanel/php/sessions/ea-php74/

    I assume the same behavior with PHP8.1 - but because I don't see the same, it makes me suspect something is wrong. Does this make sense?

     

    0
  • cPRex Jurassic Moderator

    Thanks for the clarification - yes, that would seem that something is off with the PHP 8.1 version if you can't even view that path as the user.

    0
  • Art Liedtke

    So, that is why I ask what needs to be done to (re)create it?

    0
  • cPRex Jurassic Moderator

    I honestly have no idea - it shouldn't not exist in the first place :D

    I would expect your host to be able to figure that out.  If not, they'd need to submit a ticket to us.

    0
  • Art Liedtke

    OK, I am working with the support team for my host (ie: Bluehost). Progress with that team is slow and I was trying to help them along.  I guess I just need to learn to be more patient (smile).

     

    0

Please sign in to leave a comment.