403 error - forbidden

Muhammad Zain

• March 19, 2024 04:38

The error "403 Forbidden" is occurring on my website, but it's not happening throughout the entire website. It's only on certain pages, like when I try to open "add new plugin" in wp-admin, it appears. Also, no changes are being made in Elementor; whenever I try to update something, a server error occurs. Kindly help me resolve this server error and also the "403 Forbidden" error on some pages.

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  quietFinn

  • March 19, 2024 06:38

  That is most likely caused by ModSecurity rule(s).

  If you don't have root WHM access to the server you must contact your hosting provider.

   

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  Charl du

  • August 12, 2025 17:54

  Did you ever find a solution to this problem or what was causing it?

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  cPRex Jurassic Moderator

  • August 13, 2025 13:41

  Charl Du - were you able to check the Apache logs to see what it says there?

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  quietFinn

  • August 13, 2025 14:11

  When you get a 403 error when you are trying to update a PHP based site, it's pretty much every time caused by ModSecurity.

  Then you can check Apache error log in:
  /etc/apache2/logs/error_log

  If it is caused by ModSecurity you can see it in:
  /etc/apache2/logs/modsec_audit.log
  You will see the ModSecurity rule ID causing the error.

  Then you can find it in
  WHM -> Security Center -> ModSecurity Tools

   

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