Email in exim cpanel /whm frozen
Good afternoon, I have two cpanel whm servers and both servers are accumulating emails when exiting exim, as shown in the print in the attachment.
I want to know if there is any command that I can put in the server's crontab and automate to delete these emails that are automatically frozen.
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Hey there! Yes, I'm sure there is, but it would be better to find the root cause of why the message are being frozen. What does the log entry for one of those messages say?
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How can I see the logs, can you tell me.
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The best way is to use the data from the Mail ID column - that random string of text if the mail ID and then you can search the Exim log for it - for example, this command will find exactly one message:
grep -Ri 1rqc2o-001Rkz-0A /var/log/exim_mainlog
That should provide you with more details on why the message was frozen.
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Quintanilha-RJ - I deleted that message as it had multiple mail IDs and a lot of personally-identifiable information. Please anonymize any data you post to the forums before posting.
If that command was run properly it should just provide you with one specific email we can examine.
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2024-04-01 12:05:31 no host name found for IP address 221.181.232.62
2024-04-01 12:05:31 SMTP connection from [221.181.232.62]:47899 lost D=2s
2024-04-01 12:05:32 1rrI7L-000DDK-2t ** bounce+5851f2.32a241-mateustradersf=casadamoeda.net@cactusgaming.net R=remoteserver_route T=mailbaby_smtp H=relay.mailbaby.net [67.211.215.74] X=TLS1.3:TLS_AES_256_GCM_SHA384:256 CV=yes: SMTP error from remote mail server after end of data: 550 This message was classified as rSPAM and may not be delivered https://mail.outboundspamprotection.com/mailinfo?id=18e9a31b2bd000bb24&user=mb63172
2024-04-01 12:05:32 1rrI7L-000DDK-2t bounce+5851f2.32a241-mateustradersf=casadamoeda.net@cactusgaming.net: error ignored
2024-04-01 12:05:32 1rrI7L-000DDK-2t Completed
2024-04-01 12:05:32 1rrIZL-000NNM-1a Message is frozen
2024-04-01 12:05:32 1rrIiL-000Qrb-0s Message is frozen
2024-04-01 12:05:32 1rrILQ-000Hvf-06 Message is frozen
2024-04-01 12:05:32 1rrIpQ-000TQJ-1P Message is frozen
2024-04-01 12:05:32 1rrIoQ-000T4v-2S Message is frozen
2024-04-01 12:05:32 1rrIKQ-000HaM-1d Message is frozen
2024-04-01 12:05:32 1rrILQ-000Hwf-3A Message is frozen
2024-04-01 12:05:32 1rrIoQ-000T5C-38 Message is frozen
2024-04-01 12:05:32 1rrIpQ-000TPx-0u Message is frozen
2024-04-01 12:05:32 1rrI7S-000DGO-0L Unfrozen by errmsg timer
2024-04-01 12:05:32 1rrI7S-000DGO-0L Sender identification U=mailnull D=-system- S=mailnull0 -
There you go - the messages are being marked as spam is we're specifically looking at 1rrI7L-000DDK-2t and the other mail IDs are a different address of the same message that are also frozen.
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