Unable to access server to get Support ID for support ticket

Trevor Hall

• April 05, 2024 13:38

I upgraded my cPanel license from the Trial to a Solo license. Shortly thereafter, the server completely crashed and now I cannot even load the WHM login url. I am attempting to put in a support ticket, but it is requiring a "Support Access ID" which I can only access after logging into WHM, which I cannot do.

There is no other way to contact Cpanel of course and I cannot put in a support ticket, so what exactly can I do here to place a support ticket and get the server running again?

• 

  cPRex Jurassic Moderator

  • April 05, 2024 17:19

  Hey there!  You can email cs@cpanel.net if you aren't able to get that support ID from the system and that will create a ticket with our team!

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