IPs listed in "Trusted SMTP IP addresses" still getting ratelimited

ttremain

• April 10, 2024 19:07

We have IPs listed in "Trusted SMTP IP addresses" that are still getting ratelimited.

This didn't SEEM to be an issue until this morning.

Example whitelisted:  8.31.233.0/24

2024-04-09 10:59:53 H=(server555.appriver.com) [8.31.233.249]:60008 Warning: "Detected session with all messages failed"
2024-04-09 10:59:53 H=(server555.appriver.com) [8.31.233.249]:60008 Warning: "Increment slow_fail_block Ratelimit - (server555.appriver.com) [8.31.233.249]:60008 because of all messages failed"

 

 

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  cPRex Jurassic Moderator

  • April 11, 2024 16:07

  Hey there!  This looks like an outbound message to me, and if that is the case the "Trust SMTP IP addresses" wouldn't be related.

  https://support.cpanel.net/hc/en-us/articles/360055421013-How-to-whitelist-an-IP-address-in-Exim

  Can you search for the mail ID in the logs to see if there are any additional details?

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  ttremain

  • April 11, 2024 17:46

  No, this is inbound emails

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  cPRex Jurassic Moderator

  • April 11, 2024 17:50

  I guess I'd need to see some more log data to know what is happening.  Seeing the entire mail ID being processed might be helpful, or you're always welcome to open a ticket so we can do some live troubleshooting.

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