Trying to log in cPanel give 500 error but WHM works fine

Bill Fleming

• April 16, 2024 18:12

I am unable to log in cPanel on our website however we still can access WHM part of the cPanel.  Just whenever we log in cPanel then it goes directly to 500 errror. 

This happened after we click on some update on a new feature in WHM feature .. how do we disable it?

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  Andrew Nemeth

  • April 17, 2024 07:59

  Remove the new features you added then? Is there enough free space available on that cPanel account?

  Andrew N. - cPanel Plesk VMWare Certified Professional
  Do you need immediate assistance? 20 minutes response time!* Open a ticket
  EmergencySupport - Professional Server Management and One-time Services

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  cPRex Jurassic Moderator

  • April 17, 2024 15:56

  Those details aren't very specific, but you'll likely find more in the cPanel error logs at /usr/local/cpanel/logs/error_log.

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