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nas storage ftp backup connection problem

Comments

9 comments

  • Andrew Nemeth

    Are you able to connect to your FTP server from the cPanel server via SSH? (Login as root and use the "ftp" command to connect manually). 

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

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  • erdalgr

    Yes. I was able to connect via ssh without any problems and list the folder. I even transferred files mutually using put and get without any problems.

    https://prnt.sc/8x4phFO957iR

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  • Andrew Nemeth

    In this case configure the FTP destination and force a backup via SSH as root:

    /usr/local/cpanel/bin/backup --force

    then monitor the log file

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

    0
  • erdalgr

    In this case, will I need to backup constantly this way, not with cron?

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  • cPRex Jurassic Moderator

    No, that is just the manual command to call the automated backup process as a test - the automated backups will still run normally. 

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  • erdalgr

    /usr/local/cpanel/bin/backup --force
    The server took the backup with the command. When I examine the log file, there is no line regarding ftp. Since the ftp account is not enabled in the Additional Destinations, I think the server has not even made a connection.

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  • cPRex Jurassic Moderator

    There are separate log files for the remote connection.  These would be located in /usr/local/cpanel/logs/cpbackup_transporter so you'd want to check that area to see if it started a transfer session.

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  • erdalgr

    I am sad. The log file contains only drive-related logs. There is no record of even failed ftp connections.

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  • cPRex Jurassic Moderator

    It would likely be best to open a ticket with our team so we can take a look at the system for you.

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