ASAP - Help, Transfer Tool redirecting source to remote

Jeff Mash

• April 25, 2024 16:46

I need some major help.  I have a bare metal server which was working perfectly fine.  Wanted to transfer our site to another VPS.   Both were running WHM/cPanel.

On the remote server, we used the Transfer Tool, selected the account we wanted to transfer and this brought over the files and databases. 

We did NOT want the site to go live.  We wanted to only transfer files.

But now, the site seems to be loading from the Remote VPS, even though the traffic seems to go through the Source bare metal server first. 

Pinging domain shows the IP of the source server.

But website is loading the files and database from the remote server.

We cannot figure out what changed in WHM on the SOURCE server to cause this redirection.   Can ANYONE help me to change things back on the SOURCE server so that the traffic loads from there?

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  Jeff Mash

  • April 25, 2024 16:57

  Additional Info:

  • Cpanel Version on Source server = 110.0.31
  • On Remote Server = 120.0.2

   

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  Jeff Mash

  • April 25, 2024 17:12

  UPDATE: It looks like the three commands listed on this page resolved the issue: https://stackoverflow.com/questions/67925089/error-503-service-unavailable-on-old-server-after-moving-with-cpanel-transfer

  The problem appears to be caused by the Transfer Tool setting up a proxy on the source server.  The proxy forwards all the traffic to the remote server.   That is normally fine, but we weren't ready to have the remote site be LIVE yet.

  So those three commands on the source server fixed the issue:

  $ whmapi1 unset_all_service_proxy_backends username=$USER
  $ /scripts/xfertool --unblockdynamiccontent $username
  $ whmapi1 unset_manual_mx_redirects domain=domain.tld

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  Andrew

  • April 26, 2024 06:17

  Exactly. When transferring accounts from the old server to the new server as long as the new server has a valid and resolvable hostname Live Transfer is the default option which automatically points the domain names to the new server (if the nameservers are hosted locally).

  Andrew N. - cPanel Plesk VMWare Certified Professional
  Do you need immediate assistance? 20 minutes response time!* Open a ticket
  EmergencySupport - Professional Server Management and One-time Services

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  cPRex Jurassic Moderator

  • April 26, 2024 13:33

  If you need to revert the changes performed by the Live Transfer option, details on that process can be found here: https://support.cpanel.net/hc/en-us/articles/360051936854-How-do-I-revert-the-changes-made-by-the-live-transfer-feature-in-the-transfer-tool

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