Email discard issue sender address missing showing < >

Mansoor Ul

• April 26, 2024 12:48

I'm encountering an issue with my email where it's getting discarded, possibly due to an Exim filter, and the sender address is showing up as "< >". I'm unsure why this problem is happening. If anyone has knowledge about this issue, please let me know. I've attached screenshots for reference.

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  cPRex Jurassic Moderator

  • April 26, 2024 13:38

  Hey there!  Can you search the Exim log directly for that mail ID so we can get more details about the entire mail transaction?  That would look like this:

  grep 1s0E49-00DzLR-37 /var/log/exim_mainlog

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  Mansoor Ul

  • April 26, 2024 14:06
  • Edited

  I've already investigated the issue by checking the exim_rejectlog and the custom filter.log files, but I couldn't find any logs indicating the sender of the email or why the "< >" issue is occurring
  

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  cPRex Jurassic Moderator

  • April 26, 2024 14:39

  Thanks for the additional details - that's exactly what I needed to see.

  Do you see any customizations to the system that follow our guide here? 

  https://docs.cpanel.net/knowledge-base/email/how-to-customize-the-exim-system-filter-file/?_ga=2.245849350.32987349.1713757547-1135292003.1709834148

  It would seem that something has been configured on the machine to delete this message directly from Exim.

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  Mansoor Ul

  • April 26, 2024 15:14

  I've thoroughly reviewed the entire file but couldn't locate any settings responsible for the deletion of this email. I'm unable to comprehend why this email is being discarded, the sender's information is not displaying.

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  cPRex Jurassic Moderator

  • April 26, 2024 15:48

  It would likely be best to create a ticket so we can do some more investigation on this issue.  If your cPanel license was purchased through your hosting provider you would need to contact them and then they could escalate the issue to us as necessary.

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