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spool file not found

hlastimosa

Our server is unable to send and receive e-mails. When reviewing the exim_mainlog files it gets an error spool file not found 

 

2024-05-03 01:45:07 1s2aUQ-00000001Q5B-10gK Spool file 1s2aUQ-00000001Q5B-10gK-D not found
2024-05-03 01:45:07 1s2aUQ-00000001Q5N-1rTK Spool file 1s2aUQ-00000001Q5N-1rTK-D not found

 

but when tracking it down on /var/spool/exim/input/0, the file is there 

 

[root@ns1 0]# ls -liarth |grep 1s2aUQ-00000001Q5B-10gK
1077400070 -rw-r-----  1 mailnull mail  110 May  3 01:45 1s2aUQ-00000001Q5B-10gK-D
1616777814 -rw-------  1 mailnull mail 2.0K May  3 01:45 1s2aUQ-00000001Q5B-10gK-H

 

A ticket has already been raised to Cpanel and hopefully we will have some insights

Comments

7 comments

Date Votes
  • hlastimosa

    Anyone from Cpanel can follow up? Ticket number : 95258075

    0
  • cPRex Jurassic Moderator

    Hey there!  It looks like you contacted Customer Service and not our support team.  You would need to reach out to your license provider to obtain additional support on the issue, but I'm guessing this is related to a recent Exim change where they adjusted the length of the mail ID field.

    0
  • hlastimosa

    Hi cPRex , 

    Thank you for the reply, I have reached out to our license provider which is ServerMania , they informed me that they only provide the license for Cpanel. Anything I need from them and provide it to Cpanel Support? 

    Regards,

    Henry

    0
  • cPRex Jurassic Moderator

    Yes, the place you purchase your license is where you should contact for support, and then they can escalate the issue to us if they are not able to resolve the problem.

    0
  • chris kulpa

    Seeing the same issue

    Every email sent ends up in queue and fails to be sent with error like this one
    1s3xyq-0000000CBKD-0eAa Spool file 1s3xyq-0000000CBKD-0eAa-D not found

    but the queue files exist

    find /var/spool/exim -type f -name '1s3xyq-0000000CBKD-0eAa*'
/var/spool/exim/input/0/1s3xyq-0000000CBKD-0eAa-D
/var/spool/exim/input/0/1s3xyq-0000000CBKD-0eAa-H

    so wondering if this was resolved. The only thing I'm seeing is this article related to cP but see a DA article about the same thing and seems to be related to Exim change in how it handles Mail IDs

    https://forum.directadmin.com/threads/urgent-spool-file-exim-not-found.69527/ we can likely create a cP ticket but if it's already been solved what do? 

    0
  • hlastimosa

    chris kulpa - I had to perform the following 

    1. Uninstall MSFE and MailScanner - removed related files 

    2. Reset Exim to defaults

    3. Recreated spool files , -stopped exim and then backed up the files 

    4. Reinstalled MSFE and MailScanner 

    5. Restored spool files 

    6. Started exim 

    You're right , I think what happened is the Exim update and Chirpy's team was quick to have it addressed as a MailScanner update

    2
  • chris kulpa

    Thanks for the tips hlastimosa

    0

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