I don't receive emails from gmail
Hi,
I use cPanel
The emails, from senders on gmail servers, do not enter my vps.
This happens only with Gmail or Workspace. With the rest of the servers there are no problems.
Did you implement any special rules when sending emails? Because something like this has never happened to me.
I have a hosting service, and since April 20, I am facing problems with my domains hosted on my vps. Some gmail emails do not enter the vps. It only happens with emails from gmail or wookspace senders. Senders only receive the message "A temporary error has occurred, Gmail will continue trying"
Check: https://prnt.sc/W7623wRdCwXF
Since this does not enter the vps, I cannot see the error logs.
There are times when the sender does not receive any notice.
And sometimes the email arrives on the vps, but after 10 or 20 hours.
As background, the shared IP of my vps is not blacklisted.
I have looked for configuration errors in the exim server, firewall, Hulk, Email Deliverability, DKIM, SPF.
Everything is correct.
What I don't have is DMARC configured, but I went many years without this record.
Please cooperate with my problem.
Thanks in advance.
Please guide me, tell me which Google email I can ask.
Thank you
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Hey there! That error message says the connection is timing out when Gmail tries to email your domain. If you try running this command from an external server, does that also time out?
telnet yourdomain.com 25
If you scan the domain with a tool like intodns.com, does that show any DNS errors that could be causing this problem?
Ultimately, since the message isn't reaching your server, you may need to contact Gmail to see if they can provide you with more specific details.
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Thanks for your reply.
I have tried what you mention, but nothing.
How can I communicate with gmail? I am not a client of theirs.
Thank you0 -
That part I'm not completely sure - I don't have any special insider access to Gmail on my end either.
Is Gmail the only email service that you aren't able to receive? As in, all other emails are being received normally on your server?
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Hi,
Yes, I can receive from all other domains and servers. I can even receive some emails from Gmail, but not most of them. It's very strange.
Otherwise, they take many hours to arrive, or they simply get lost without reaching anywhere.
I was thinking that it could be that some user is taking up too many resources and this slows down exim. Do you know how I can check this?Thank you
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No, that type of issue wouldn't happen. If there was a problem that was big enough to slow down Exim, all emails would be affected.
It sounds like reaching out to Gmail support is the best bet in this situation - if the messages physically are not getting to your server, your server likely isn't the issue unless there is a DNS resolution problem of some sort, but that would seem unlikely the problem seems to be just with Gmail.
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Hi,
I have never configured the DMARC record, on the vps, to any account or domain. Could this be the reason for the intermittency of the gmail email entry? Have you known of anyone with this problem?Thank you
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Hi,
The only thing it could be is that a client or domain was sending spam just before the problem. But the server stopped it at 160 emails per hour, as I have it configured.
He thought that maybe Gmail has special control or supervision for abusers. Since my IP is not on blacklists.
Do you know how I could check if only Gmail has it listed on blacklists?Thank you
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I'd suggest that you create a Gmail account for testing.
With that you can test sending and you can see if any errors are returned.
You could also see in your server's logs if the emails is rejected after the initial connection.DMARC record in the receiving domain's DNS does not matter.
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