Roundcube shows "file not found" when accessing specific mailbox

Unnamed User

• May 04, 2024 10:23

We have a specific customer with a specific mailbox. When we try to access it (via his cpanel account > check email) or he tries via the webmail interface with his password, we get an error:

FICHER INTROUVABLE

La ressource demandée n’a pas été trouvée

Échec de la demande: server.name/cpsessXXXXXXX/3rdparty/roundcube/index.php?_task=mail&_token=MVE5LniPM9V3iCRQZ1bhi3ILaRbzcXHG

The server.name is our server full name but without port, while the URL shows server.name:2096. This doesn't affect other mailboxes on the server, nor this user's other mailboxes.

Is it a known issues please?

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  cPRex Jurassic Moderator

  • May 06, 2024 15:25

  Hey there!  Can you try running a forced update on the machine with "/scripts/upcp --force" to see if that takes care of the issue?

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  Unnamed User

  • May 09, 2024 12:10

  Unfortunately, doesn't work better. Moreover, I can't find the logs related to roundcube (listed here) in `/var/cpanel/roundcube/log` or `/home/USER/logs/roundcube`, etc…

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  cPRex Jurassic Moderator

  • May 09, 2024 13:14

  Here is the full list of options for the Roundcube log files:

  https://support.cpanel.net/hc/en-us/articles/360054983694-Where-can-I-find-the-Roundcube-error-log

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  Unnamed User

  • May 10, 2024 14:08

  Got an answer from cPanel: https://support.cpanel.net/hc/en-us/articles/22914113202711-v120-Unable-to-view-emails-in-Roundcube

  But I'll look at your link to check for next time, thank you !

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