Support!

Unnamed User

• May 06, 2024 05:51

Hi,

I have an issue with LiteSpeed but I can't contact cPanel support even if I'm paying directly to cPanel because I have cPanel licenses through Hetzner ... What is the point of that!? I am a paying customer and can't contact support??

My license expired and I renewed it but for some reason I still get an error.

Dedicated (3-Worker) License (with LSCache Standard) - Check against license server

• 2024-05-06 07:48:10.408502 [NOTICE] [T0] Memory size is: 130653948KB.
• 2024-05-06 07:48:10.804281 [ERROR] [T0] [LICENSE] License key operation failure: ERR LC.V: Serial number is not active
• [OK] Leased license key 1 will expire in 32 days!

Best Regards

• 

  Andrew

  • May 06, 2024 06:48

  If you bought the LiteSpeed license from Hetzner you have to contact them. If you bought it from cPanel directly then you can contact them.

  Andrew N. - cPanel Plesk VMWare Certified Professional
  Do you need immediate assistance? 20 minutes response time!* Open a ticket
  EmergencySupport - Professional Server Management and One-time Services

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  Unnamed User

  • May 06, 2024 06:51

  I've bought LITESPEED from Cpanel and I can't contact them because the MAIN Cpanel license is from Hetzner and it doesn't allow me to contact cPanel technical support. 

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  cPRex Jurassic Moderator

  • May 06, 2024 14:26

  Please email cs@cpanel.net and we'll be happy to help with that license issue!

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