Roundcube "The security token is missing from your request"

Rogerio Vitiello

• May 08, 2024 12:50
• Edited

Since the last cPanel update to version 120 our webmail is showing a message when it opens:

"The security token is missing from your request"

But after filling the email and password, everything works fine, no other issues.

URL example: https://webmail.inweb.com.br/

We have a second cPanel server, version 120 too, and it's not showing this message.

Any ideia how to fix? Both servers are exactly the same configuration.

Thank you.

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EDIT: now I realized that the problem is only when we use "portuguese brazilian" (our language). In English it's ok.

https://webmail.inweb.com.br/?locale=pt_br

(change the lang using the URL above and re-run with no ?locale parameter).

• 

  cPRex Jurassic Moderator

  • May 08, 2024 13:51

  Hey there!  I'm not able to reproduce this when visiting webmail with the "locale=pt-br" on my personal machine, so I'm wondering if you just have some cached data there.  If you try a different browser does the issue still happen?

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  Rogerio Vitiello

  • May 08, 2024 13:56

  Yes, Chrome, Firefox and Edge, including Incognito mode, and clearing caches... I'll do more tests (english browsers, another connection, etc).

  

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  cPRex Jurassic Moderator

  • May 08, 2024 14:24

  Since you're able to reproduce this on multiple systems could you submit a ticket so we can take a look, since I can't make this happen on a test machine?

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  Rogerio Vitiello

  • May 08, 2024 14:33

  Ok, I'll do some more tests to try to identify the problem. I don't know if it's related to the browser language, since all mine are in pt-br. And why happens only on domains in only one cPanel server, not in the other. Thank you.

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  studiofaca

  • October 11, 2024 09:53
  • Edited

  Hello.

  Today we have similar problem on one of server.

  Did you solved it? We have already submitted ticket.

  Thank you.

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  cPRex Jurassic Moderator

  • October 11, 2024 13:28

  studiofaca - can you post that ticket number here?  A ticket will get you much better information than a Forums post, typically, as we'll have full access to the server in question.

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  studiofaca

  • October 11, 2024 13:38

  #95381743

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  cPRex Jurassic Moderator

  • October 15, 2024 19:41

  i see we recommended running the the

  /usr/local/cpanel/scripts/clear_showtemplate.stor_caches

  command on the system to clear that error message and now things are working well!

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