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Accounts Showing 404 Error

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5 comments

  • Kyle

    Alright... not really understanding this documentation:

    https://docs.cpanel.net/knowledge-base/accounts/virtfs-jailed-shell/

    And since I don't offer my users shell access (it's disabled for everyone in Account Functions > Manage Shell Access), I saw at the bottom of this documentation this command: The clear orphaned VirtFS mounts script

    /usr/local/cpanel/scripts/clear_orphaned_virtfs_mounts --clearall

    And so I ran it thinking maybe something on this account broke and that's what's causing my issues.  Well, after running that command, it successfully broke every site on my server and they were all returning the "404 Not Found" error. 😑

    However I then ran /scripts/update_users_jail accountnamehere for each account, including the one that was broken, and it actually worked...

     

    At this point... I'd love some clarification as to what just happened here...

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  • cPRex Jurassic Moderator

    Hey there!  Just to confirm, you're saying that after you want the update_users_jail command for each account, the 404 page issue was resolved and things started working normally?

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  • Kyle

    Hello there cPRex,

    Correct - a new account I made was having this 404 issue.  I ran the update_users_jail command but got an error.  But then after I ran

    /usr/local/cpanel/scripts/clear_orphaned_virtfs_mounts --clearall

    and broke every site, running the  update_users_jail command for each account fixed each one, including the one that initially didn't work in the first place.

    Is this indicative of some larger issue that I need to address? Or something I should investigate further?

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  • cPRex Jurassic Moderator

    That's odd to me, because those really shouldn't be related.

    It sounds like there is something else happening on the system.  Could you submit a ticket so we can check it out, if your license is purchased through us?

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  • Kyle

    Sure thing!  Thank you.

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