FTP Client Login halts at 'TLS Initialisation.'

CRAIG LEMAN

• May 18, 2024 20:47

I've had an issue now that I cannot resolve, I am using the same client Filezilla I have used for yesrs connecting with the exact same login details but now It stalls at TLS initilisation. I have checked all my certificates are up to date and tried other security protocols. I have also installed CoreFTP, WinSCP and CoffeeCup with (almost) exact same results. I am no professional but can usually find a way round but not this time. Can anybody provide any advice on what may be the problem and any instruction on what to try next?

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  cPRex Jurassic Moderator

  • May 19, 2024 02:25

  Hey there!  Can you ensure the passive port range is configured properly on the system?  More details on that can be found here:

  https://docs.cpanel.net/knowledge-base/ftp/how-to-enable-ftp-passive-mode/

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  CRAIG LEMAN

  • May 19, 2024 09:52

  I have tried passive mode with all ports open in my firewall.

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  cPRex Jurassic Moderator

  • May 20, 2024 02:45

  Just to confirm, do you have root access to the server?  If so, the firewall you would need to adjust would be on the server side.  The logs to check would be in either /var/log/messages or /var/log/syslog to see what the FTP server is doing on the machine.

  You could also use the cPanel >> File Manager to upload your content to the server if a traditional FTP connection isn't working.

   

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