AutoSSL issue, Datacenter is not been able to help

ttremain

• May 19, 2024 07:07

We have an AutoSSL issue, but apparently the datacenter agreement with cPanel is that THEY take care of support.  They've been working on the issue for days with no resolve, and time is running out for this certificate and some others coming up.

 

Can we directly pay cPanel for a premium support incident?  We have root access, but are unable to access the support key in WHM.

Please advise.

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  cPRex Jurassic Moderator

  • May 20, 2024 02:49

  Hey there!  We don't offer any paid support options at this time, but if your cPanel license is purchased directly through us that includes priority support.

  What AutoSSL error are you getting on the system?

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  cPRex Jurassic Moderator

  • May 22, 2024 12:58

  ttremain - I deleted that post as we can't share public domains on the Forum.

  checking the domain with intodns as quietFinn showed will reveal at least one issue with the nameserver configuration.

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