Skip to main content

I get 503 and 504 errors 24 hours after updating nameservers

Thor Eric

HI,

I have installed cpanel successfully with one nameserver. I added one nameserver with a second ip address. I have updated the nameservers with the correct ip addresses both with my registrar and whm. Then. 24 hours after, the websites throws 503 and 504 errors. The ftp servers works perfect. I can't access whm or cpanel or website now. 

Can anyone please help me?

Thor Eric

Comments

12 comments

Date Votes
  • Thor Eric
    • Edited

    I ment, I have installed cpanel successfully with two nameservers, but one ip address.......

    0
  • quietFinn

    AFAIK you don't get 503 errors because of nameserver problems.

    Those errors you should be able to see in /etc/apache2/logs/error_log

     

    0
  • Thor Eric

    Hi, I tried to access the error log with pico from /etc/apache2/logs/error_log.This is the errors for the last day:

    [Tue May 21 23:45:12.978498 2024] [proxy_fcgi:error] [pid 197547] [client 206.189.37.170:57453] AH01071: Got error 'Primary script unknown'
    [Wed May 22 00:04:22.850401 2024] [proxy_fcgi:error] [pid 197546] [client 157.55.39.8:22865] AH01071: Got error 'Primary script unknown'
    [Wed May 22 00:23:53.343789 2024] [core:crit] [pid 201614] (13)Permission denied: [client 71.6.134.235:54666] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 00:48:57.228589 2024] [cgi:error] [pid 197545] [client 198.251.84.200:48472] AH01215: 400: No cPanel user controls a local domain called \xe2\x80\x9cmovietube.no\xe2\x80\x9d. at cgi-priv/get_local.cgi.pl line 151.: /usr/local/cpanel/cgi-priv/get_local.cgi
    [Wed May 22 00:48:57.364058 2024] [cgi:error] [pid 219918] [client 198.251.84.200:51760] AH01215: 400: No cPanel user controls a local domain called \xe2\x80\x9cmovietube.no\xe2\x80\x9d. at cgi-priv/get_local.cgi.pl line 151.: /usr/local/cpanel/cgi-priv/get_local.cgi
    [Wed May 22 00:48:57.499091 2024] [cgi:error] [pid 218169] [client 198.251.84.200:51764] AH01215: 400: No cPanel user controls a local domain called \xe2\x80\x9cmovietube.no\xe2\x80\x9d. at cgi-priv/get_local.cgi.pl line 151.: /usr/local/cpanel/cgi-priv/get_local.cgi
    [Wed May 22 01:22:12.877281 2024] [core:crit] [pid 218169] (13)Permission denied: [client 41.236.217.189:45406] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 01:28:19.471671 2024] [proxy_fcgi:error] [pid 197750] (70007)The timeout specified has expired: [client 94.156.79.9:37578] AH01075: Error dispatching request to : (polling)
    [Wed May 22 01:28:21.444187 2024] [proxy_fcgi:error] [pid 218170] (70007)The timeout specified has expired: [client 94.156.79.9:37590] AH01075: Error dispatching request to : (polling)
    [Wed May 22 01:34:28.946067 2024] [core:crit] [pid 197543] (13)Permission denied: [client 41.35.251.222:44053] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 01:37:29.288360 2024] [proxy_fcgi:error] [pid 201614] (70007)The timeout specified has expired: [client 54.36.149.43:19113] AH01075: Error dispatching request to : (polling)
    [Wed May 22 01:37:29.743801 2024] [proxy_fcgi:error] [pid 197545] (70007)The timeout specified has expired: [client 66.249.64.96:46592] AH01075: Error dispatching request to : (polling)
    [Wed May 22 01:40:09.443733 2024] [proxy_fcgi:error] [pid 218170] (70007)The timeout specified has expired: [client 54.88.179.33:57193] AH01075: Error dispatching request to : (polling)
    [Wed May 22 01:41:09.355651 2024] [proxy_fcgi:error] [pid 218169] (70007)The timeout specified has expired: [client 35.171.144.152:44531] AH01075: Error dispatching request to : (polling)
    [Wed May 22 01:48:29.278613 2024] [core:crit] [pid 197544] (13)Permission denied: [client 41.44.27.155:44591] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 02:06:30.643526 2024] [core:crit] [pid 218170] (13)Permission denied: [client 197.55.67.91:37885] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 02:14:22.968423 2024] [core:crit] [pid 197543] (13)Permission denied: [client 199.45.155.25:57746] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 02:14:31.964965 2024] [core:crit] [pid 218170] (13)Permission denied: [client 199.45.155.25:37408] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 02:15:27.172340 2024] [proxy_fcgi:error] [pid 197547] (70007)The timeout specified has expired: [client 34.38.151.7:33712] AH01075: Error dispatching request to : (polling)
    [Wed May 22 02:18:00.367666 2024] [proxy_fcgi:error] [pid 197750] (70007)The timeout specified has expired: [client 198.235.24.60:62248] AH01075: Error dispatching request to : (polling)
    [Wed May 22 02:19:04.651642 2024] [proxy_fcgi:error] [pid 219918] (70007)The timeout specified has expired: [client 199.45.155.25:46398] AH01075: Error dispatching request to : (polling)
    [Wed May 22 03:22:11.659725 2024] [core:crit] [pid 197547] (13)Permission denied: [client 199.45.155.32:48382] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 03:22:18.534673 2024] [core:crit] [pid 218169] (13)Permission denied: [client 199.45.155.32:45494] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 03:44:35.488695 2024] [core:crit] [pid 218169] (13)Permission denied: [client 167.94.138.51:57446] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 03:44:40.211823 2024] [core:crit] [pid 197545] (13)Permission denied: [client 167.94.138.51:44956] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 03:49:20.747629 2024] [proxy_fcgi:error] [pid 219918] (70007)The timeout specified has expired: [client 167.94.138.51:36552] AH01075: Error dispatching request to : (polling)
    [Wed May 22 03:51:32.643637 2024] [proxy_fcgi:error] [pid 197547] (70007)The timeout specified has expired: [client 52.167.144.145:13380] AH01075: Error dispatching request to : (polling)
    [Wed May 22 03:57:10.742338 2024] [proxy_fcgi:error] [pid 201614] (70007)The timeout specified has expired: [client 66.249.64.110:57924] AH01075: Error dispatching request to : (polling)
    [Wed May 22 03:57:37.642235 2024] [proxy_fcgi:error] [pid 197546] (70007)The timeout specified has expired: [client 15.204.182.106:52050] AH01075: Error dispatching request to : (polling)
    [Wed May 22 03:58:00.343689 2024] [proxy_fcgi:error] [pid 218170] (70007)The timeout specified has expired: [client 5.164.29.116:46804] AH01075: Error dispatching request to : (polling)
    [Wed May 22 04:13:57.935279 2024] [cgi:error] [pid 218170] [client 89.190.156.175:35888] AH02811: script not found or unable to stat: /home/thoreric/public_html/cgi-bin/luci
    [Wed May 22 04:34:22.170170 2024] [proxy_fcgi:error] [pid 197543] (70007)The timeout specified has expired: [client 79.124.59.10:60000] AH01075: Error dispatching request to : (polling)
    [Wed May 22 04:34:36.729932 2024] [cgi:error] [pid 197750] [client 198.251.84.200:38978] AH01215: 400: No cPanel user controls a local domain called \xe2\x80\x9cmovietube.no\xe2\x80\x9d. at cgi-priv/get_local.cgi.pl line 151.: /usr/local/cpanel/cgi-priv/get_local.cgi
    [Wed May 22 04:34:36.864959 2024] [cgi:error] [pid 197544] [client 198.251.84.200:38994] AH01215: 400: No cPanel user controls a local domain called \xe2\x80\x9cmovietube.no\xe2\x80\x9d. at cgi-priv/get_local.cgi.pl line 151.: /usr/local/cpanel/cgi-priv/get_local.cgi
    [Wed May 22 04:34:37.000174 2024] [cgi:error] [pid 201614] [client 198.251.84.200:38998] AH01215: 400: No cPanel user controls a local domain called \xe2\x80\x9cmovietube.no\xe2\x80\x9d. at cgi-priv/get_local.cgi.pl line 151.: /usr/local/cpanel/cgi-priv/get_local.cgi
    [Wed May 22 04:38:20.088198 2024] [core:crit] [pid 197545] (13)Permission denied: [client 197.40.22.89:35188] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 04:38:26.663180 2024] [core:crit] [pid 218170] (13)Permission denied: [client 197.40.22.89:35199] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 04:50:39.442639 2024] [proxy_fcgi:error] [pid 219918] (70007)The timeout specified has expired: [client 42.83.147.56:57738] AH01075: Error dispatching request to : (polling)
    [Wed May 22 04:52:14.816883 2024] [proxy_fcgi:error] [pid 197546] (70007)The timeout specified has expired: [client 167.172.42.247:54804] AH01075: Error dispatching request to : (polling)
    [Wed May 22 05:41:44.258989 2024] [proxy_fcgi:error] [pid 197547] (70007)The timeout specified has expired: [client 66.249.70.8:50676] AH01075: Error dispatching request to : (polling)
    [Wed May 22 05:43:57.905109 2024] [proxy_fcgi:error] [pid 197545] (70007)The timeout specified has expired: [client 103.203.59.1:47778] AH01075: Error dispatching request to : (polling)
    [Wed May 22 06:02:08.426644 2024] [core:crit] [pid 197543] (13)Permission denied: [client 41.45.194.180:43479] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 06:14:59.588665 2024] [core:crit] [pid 197547] (13)Permission denied: [client 199.45.154.53:59484] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 06:15:09.350075 2024] [core:crit] [pid 218169] (13)Permission denied: [client 199.45.154.53:56990] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 06:45:19.927654 2024] [core:crit] [pid 197543] (13)Permission denied: [client 51.158.154.227:58694] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 06:47:11.732704 2024] [core:crit] [pid 258279] (13)Permission denied: [client 156.196.70.203:49458] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 07:00:51.240097 2024] [core:crit] [pid 201614] (13)Permission denied: [client 197.33.185.39:52199] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 07:22:01.937189 2024] [cgi:error] [pid 258279] [client 198.251.84.200:51596] AH01215: 400: No cPanel user controls a local domain called \xe2\x80\x9cmovietube.no\xe2\x80\x9d. at cgi-priv/get_local.cgi.pl line 151.: /usr/local/cpanel/cgi-priv/get_local.cgi
    [Wed May 22 07:22:02.084744 2024] [cgi:error] [pid 258271] [client 198.251.84.200:51606] AH01215: 400: No cPanel user controls a local domain called \xe2\x80\x9cmovietube.no\xe2\x80\x9d. at cgi-priv/get_local.cgi.pl line 151.: /usr/local/cpanel/cgi-priv/get_local.cgi
    [Wed May 22 07:22:02.231979 2024] [cgi:error] [pid 201614] [client 198.251.84.200:51610] AH01215: 400: No cPanel user controls a local domain called \xe2\x80\x9cmovietube.no\xe2\x80\x9d. at cgi-priv/get_local.cgi.pl line 151.: /usr/local/cpanel/cgi-priv/get_local.cgi
    [Wed May 22 07:26:04.369569 2024] [core:crit] [pid 197545] (13)Permission denied: [client 51.158.154.227:58314] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 07:26:34.687690 2024] [core:crit] [pid 197543] (13)Permission denied: [client 156.214.65.60:52944] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 07:31:51.630577 2024] [proxy_fcgi:error] [pid 218169] (70007)The timeout specified has expired: [client 169.197.86.98:61407] AH01075: Error dispatching request to : (polling)
    [Wed May 22 07:34:06.330957 2024] [proxy_fcgi:error] [pid 258279] (70007)The timeout specified has expired: [client 66.249.64.96:62092] AH01075: Error dispatching request to : (polling)
    [Wed May 22 07:37:07.147027 2024] [proxy_fcgi:error] [pid 258214] (70007)The timeout specified has expired: [client 66.249.64.107:44441] AH01075: Error dispatching request to : (polling)
    [Wed May 22 07:39:29.531613 2024] [proxy_fcgi:error] [pid 197543] (70007)The timeout specified has expired: [client 54.36.148.202:37025] AH01075: Error dispatching request to : (polling)
    [Wed May 22 07:44:25.632278 2024] [core:crit] [pid 197547] (13)Permission denied: [client 167.94.138.60:38578] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 07:44:30.632335 2024] [core:crit] [pid 197544] (13)Permission denied: [client 167.94.138.60:59800] AH00529: /home/thoreric/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/thoreric/public_html/' is executable
    [Wed May 22 07:48:36.832758 2024] [proxy_fcgi:error] [pid 201614] (70007)The timeout specified has expired: [client 195.191.219.131:43216] AH01075: Error dispatching request to : (polling)
    [Wed May 22 07:49:14.874982 2024] [proxy_fcgi:error] [pid 218169] (70007)The timeout specified has expired: [client 167.94.138.60:58064] AH01075: Error dispatching request to : (polling)
    [Wed May 22 08:08:58.754966 2024] [proxy_fcgi:error] [pid 197543] (70007)The timeout specified has expired: [client 81.166.32.210:65486] AH01075: Error dispatching request to : (polling)
    [Wed May 22 08:09:01.558886 2024] [proxy_fcgi:error] [pid 197547] (70007)The timeout specified has expired: [client 81.166.32.210:65485] AH01075: Error dispatching request to : (polling)
    [Wed May 22 08:09:04.670924 2024] [proxy_fcgi:error] [pid 197545] (70007)The timeout specified has expired: [client 81.166.32.210:65490] AH01075: Error dispatching request to : (polling)

    0
  • Thor Eric

    Hi, The folder /public_html/ was not executable. I have chmod-ed the folder 755. I am testing now.

    0
  • quietFinn

    public_html should be 750, owners CPANELUSERNAME.nobody

     

    0
  • Thor Eric

    Now I get error: DNS_PROBE_FINISHED_NXDOMAIN. Why?

    0
  • cPRex Jurassic Moderator

    That error indicates a DNS issue as outlined here:

    https://support.cpanel.net/hc/en-us/articles/360047937933-Error-DNS-PROBE-FINISHED-NXDOMAIN

    Can you work through that to see if you can track down the issue?

    0
  • Thor Eric

    Thank you CpRex!

    Now I followed these steps. How long do I have to wait before everything works?

    0
  • cPRex Jurassic Moderator

    It depends on what exactly the issue is - I would also recommend scanning the domain with a tool like intodns.com to ensure there are no other DNS errors.  Any time you make a change to DNS it can take 24 hours or so before the change is fully propagated.

    0
  • Thor Eric

    I tested the website, and I think I got error message

    504 Gateway Timeout

    The gateway did not receive a timely response from the upstream server or application.

    Additionally, a 504 Gateway Timeout error was encountered while trying to use an ErrorDocument to handle the request.

    0
  • Thor Eric

    Well, thank you very much cPRex! Now everything works thanks to your advice.

    0
  • cPRex Jurassic Moderator

    I'm glad to hear things are working well!

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post