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Lilttle farm, 1 domain for 2 DNS Only and 2 Hosting Servers in Cluster

Littleboy

Hi all,

I am sorry for disturbing you all with this, but I am stuck, and I need help as soon as possible.

I was working with 2 DNS Only VPS (NS1 and NS2) and 1 Hosting server (HS2), all of them configured with 1 domain name (dnsdomain.xyz) and right clustered. As you can imagine, this domain name works only for identify the hosting server when it is using EXIM, and also for the dns domain names.

Forced by Centos 7.9 EOL, I had to start a migration to Alma8, and, as i cannot use legacy PHP for some scripts in Alma8 (5.6) I need to wait a few weeks. I am trying to work on this migration step by step.

My idea was to create a new hosting server (HS1), migrate all the domains, websites, emails and configuration, waiting to finish with the 5.6 scripts updates to 7.4, 8.1 or 8.2.

So I did it. I have my hosting server "hs1.dnsdomain.xyz". I connected this server to the old one (hs2.dnsdomain.xyz) through public keys and started to copy all the accounts.

Everything was right. But then i realized i had some problems on my new hs1.

  1. There was a selfsigned certificate, therefore, there was http warnings all the time i am trying to access WHM. I tried to follow all the instructions i found about create a certificate sign by cPanel (as i have on hs2), and i followed this article. Of course, it didn't work out, because the dnsdomain.xyz was in hs2, and there was nothing in hs1 but the name of the machine, and the reverse dns on my provider. Therefore, there was nothing on DNS ZONE on hs1 about donsdomain.xyz, so the article was not working.
  2. I realized that this was only a certificate to work in a http connection, and i can do it at the end of migration, but, that was not possible because i started to migrate accounts, and I need them all to send and receive emails. I need DKIM and SPF working right, and i am stuck. I know, this is a matter of knowledge about DNS mixed with certifications for cPanel systems. That's why I am here.

I thought the best solution could be that "dnsdomain.xyz" was still on hs2, with the pointer A to hs1 (hs1.dnsdomain.xyz  14400 hs1.server.ip) and create an account with this subdomain in hs1, and then, apply a certificate as the article suggest. Then all the emails will use SMTP with that certificate, and the system don't need to use the first certificate for all the websites i have just migrated.

But i am not sure it will work, and now, i cannot risk to make "tests"... there are domains and people's life involved.

By the way, every time i migrate an account, and sync with the DNS Only servers, it is fine... i clustered them again, and now, there are 2 HS clustered with the same DNS1 and DNS2 VP Servers.

Can you help me?

 

 

Comments

23 comments

Date Votes
  • Littleboy

    To be clear:

    DNS Only servers:
    ns1.dnsdomain.xyz
    ns2.dnsdomain.xyz

    Hosting Servers:
    hs2.dnsdomain.xyz (source server)
    hs1.dnsdomain.xyz (destination server)

    All of them are now clustered, sync function works fine.

    For a short period of time, i need hosting servers working standalone sending emails (DKIM, SPF).
    Both will have several domains, websites, emails, all of them with certificates.

    At the end, HS2 will disappear!!

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  • cPRex Jurassic Moderator

    Hey there!  I've read your post a few times, and I'm honestly not sure what the issue is you're experiencing - do you just need to get the hostname certificate issued?  If so, what is the output from this command on the server:

    /usr/local/cpanel/bin/checkallsslcerts
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  • Littleboy

    Hi there,

    Well, my first doubt is about the configuration for the second server (destination server, HS1) to make everything work during this transfer operation, which means that hosting servers hs1 and hs2 must work at the same time for some period of time (e-mails, SMTP, etc).

    As i explained, i am using a general domain name to manage all the domains in the registry for DNS (ns1.dnsdomain.xyz, ns2.dnsdomain.xyz). I am using the same domain name to manage and identify the hosting servers (hs2.dnsdomain.xyz, hs1.dnsdomain.xyz).

    The source or old server (HS2) has installed that general domain name in the DNS Zone, therefore, it is an account in HS2 with all the DNS records as well as any other customer's domain. That means cPanel was able to assign a cPanel certificate to prevent those browser warnings, and, assign an autoritative name or certification for all the outgoing emails (... this mail comes from hs2.c..., or HELO responses... etc).

    In the destiny or new server (HS1) i was creating everything from scratch, therefore, it must have the same configuration but different name. I chose HS1 as name of the machine, and i put it into the cluster farm with the NS1 and NS2, in Standalone mode, as well as HS2 is. But here I have a small but really important detail. I don't know if i have to create the same account of general domain name in this server, as well it has been created in the HS2. Otherwise, the command for assign a cPanel certificate won't work, because it cannot find a domain name to make it work.

    On HS2, the domain name exists as account, with a DNS Zone:
    dnsdomain.xyz --> SOA
    dnsdomain.xyz --> NS --> ns1.dnsdomain.xyz
    dnsdomain.xyz --> NS --> ns2.dnsdomain.xyz
    dnsdomain.xyz --> A --> ns1 IP
    dnsdomain.xyz --> A --> ns2 IP
    dnsdomain.xyz --> A --> local server IP
    dnsdomain.xyz --> MX --> 0 dnsdomain.xyz
    mail.dnsdomain.xyz --> CNAME -->dnsdomain.xyz
    dnsdomain.xyz --> TXT --> SPF with local IP
    hs2.dnsdomain.xyz --> A --> local IP
    hs1.dnsdomain.xyz --> A --> destination server IP
    _cpanel-dcv --> TXT --> KEYS
    _acme-challenge.dnsdomain.xyz --> TXT --> KEYS

    So, my question is, should i create in HS1 (destination server) the same account with the domain name (dnsdomain.xyz) and all the DNS Zone exactly like it is on HS2, and after that, use the command to assign a valid cPanel certificate? 
    Because in that case, i have doubts about the MX configuration. How should i set it up? It must be 0 as well?... i want this server independent from the other one.

    I want that all the emails (incoming or outgoing) are identified by its own server (domains on HS2 will be identified as hs2.dnsdomain.xyz server, all of them with it's own DKIM and SPF on every single domain names, but from HS2. And the same for HS1 created under HS1 server.

    As you can see, in my opinion the problem the configuration of the server with that "general domain", to identify different servers doing the same work (hosting servers) for different domain names (customers).

    I am sorry if this was too long, but i want to be clear for any administrator or professional that helps me.


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  • Littleboy

    Please, take in count that i am probably mixing concepts about "identifying servers" and "SMTP records" when i talk about that dnsdomain.xyz. I am not so expert with this matters as i would like to be.

    That's why i am trying to explain that i am using a little farm of servers (DNS and HOST) to manage different customer's domains, and all this little farm with only one domain name, where hosting servers are not depending each other more than the DNS cluster to redirect properly any single domain.

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  • cPRex Jurassic Moderator

    So are you trying to migrate your data to a new machine?

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  • Littleboy

    You cannot imagine how bad i feel after all these paragraphs to read your question.
    Obviously, it is my fault that you don't understand my problem.

    Yes, i am trying to migrate from hosting server to another one.
    I cannot migrate completely because i have several accounts with PHP5.6 scripts, and, i must continue to provide hosting services in SOURCE/ORIGINAL/OLD server until those scripts are up-to-date to ALMA8 PHP versiones, and then, i will migrate those accounts to the DESTINY/FINAL/NEW server.

    Therefore, I need both hosting servers to run at the same time, in my DNS Cluster, for some time.
    Now, in the creation of the DESTINY/FINAL/NEW server, which is working right now with some customer's domains, i need to configure right all the settings. I copied 100% from the SOURCE server, but, i need to manage the "dnsdomain.xyz" domain, which identifies the server, and provide all the information to other servers when our clients sends emails from its own domain names (name of the server).

    At the same time, i saw that this problem affects how i reach WHM for DESTINY server, because it has a self signed certificate instead of a cPanel signed certificate. So, everythings seems to be around the Cluster domain name.

    Now, i copy/paste the questions:

    So, my question is, should i create in HS1 (destination server) the same account with the domain name (dnsdomain.xyz) and all the DNS Zone exactly like it is on HS2, and after that, use the command to assign a valid cPanel certificate? 
    Because in that case, i have doubts about the MX configuration. How should i set it up? It must be 0 as well?... i want this server independent from the other one.

    I want that all the emails (incoming or outgoing) are identified by its own server (domains on HS2 will be identified as hs2.dnsdomain.xyz server, all of them with it's own DKIM and SPF on every single domain names, but from HS2. And the same for HS1 created under HS1 server.
     

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  • Littleboy

    DNS Only SERVERS (they exist only for the cluster, and the registry domains DNS)
    ns1.dnsdomain.xyz
    ns2.dnsdomain.xyz


    SOURCE/ORIGIN/OLD server (Hosting server with multiple accounts)
    hs2.dnsdomain.xyz
    dnsdomain.xyz is an account in this server (with dns zone, etc)
    This server has a cPanel signed certificate.
    Name of this machine: hs2.dnsdomain.xyz

    DESTINY/FINAL/NEW server (Hosting server with multiple accounts)
    hs1.dnsdomain.xyz
    Name of this machine: hs1.dnsdomain.xyz
    I don't know if I should create the same account in this server (dnsdomain.xyz), but in that case, if I should create the account with remote MX (because it does not matter who is the MX for this account, there will be no conflicts when sending emails from every single domain because they are using its own DKIM, SPF etc).


    You asked me for the records in the CLI:

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  • Littleboy 
    The system will check for the certificate for the “cpanel” service.
    The system will attempt to replace the self-signed certificate for the “cpanel” service with a signed certificate from the “Let’s Encrypt™” provider.
    The system will attempt to install a certificate for the “cpanel” service from the system SSL storage.
    None of the certificates in the system SSL storage were acceptable to use for the “cpanel” service.
    The system will attempt to get a new certificate for the domains: hs1.dnsdomain.xyz, autoconfig.hs1.dnsdomain.xyz, autodiscover.hs1.dnsdomain.xyz, cpanel.hs1.dnsdomain.xyz, cpcalendars.hs1.dnsdomain.xyz, cpcontacts.hs1.dnsdomain.xyz, ipv6.hs1.dnsdomain.xyz, mail.hs1.dnsdomain.xyz, webdisk.hs1.dnsdomain.xyz, webmail.hs1.dnsdomain.xyz, whm.hs1.dnsdomain.xyz, www.hs1.dnsdomain.xyz
    The system failed to validate domain control for the domain “cpanel.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: NXDOMAIN looking up A for cpanel.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for cpanel.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    The system failed to validate domain control for the domain “autoconfig.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: NXDOMAIN looking up A for autoconfig.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for autoconfig.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    The system failed to validate domain control for the domain “www.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem witha DNS query) (DNS problem: NXDOMAIN looking up A for www.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for www.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    The system failed to validate domain control for the domain “cpcalendars.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: NXDOMAIN looking up A for cpcalendars.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking upAAAA for cpcalendars.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    The system failed to validate domain control for the domain “cpcontacts.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: NXDOMAIN looking up A for cpcontacts.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for cpcontacts.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    The system failed to validate domain control for the domain “autodiscover.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: NXDOMAIN looking up A for autodiscover.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for autodiscover.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    The system failed to validate domain control for the domain “ipv6.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: NXDOMAIN looking up A for ipv6.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for ipv6.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    The system failed to validate domain control for the domain “mail.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: NXDOMAIN looking up A for mail.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for mail.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    The system failed to validate domain control for the domain “whm.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem witha DNS query) (DNS problem: NXDOMAIN looking up A for whm.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for whm.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    The system failed to validate domain control for the domain “webmail.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: NXDOMAIN looking up A for webmail.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for webmail.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    The system failed to validate domain control for the domain “webdisk.hs1.dnsdomain.xyz” using the “HTTP” DCV method: 400 urn:ietf:params:acme:error:dns (There was a problem with a DNS query) (DNS problem: NXDOMAIN looking up A for webdisk.hs1.dnsdomain.xyz - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for webdisk.hs1.dnsdomain.xyz - check that a DNS record exists for this domain)
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.autoconfig.hs1.dnsdomain.xyz.”.
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.www.hs1.dnsdomain.xyz.”.
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.webdisk.hs1.dnsdomain.xyz.”.
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.mail.hs1.dnsdomain.xyz.”.
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.autodiscover.hs1.dnsdomain.xyz.”.
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.ipv6.hs1.dnsdomain.xyz.”.
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.whm.hs1.dnsdomain.xyz.”.
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.cpanel.hs1.dnsdomain.xyz.”.
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.cpcalendars.hs1.dnsdomain.xyz.”.
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.cpcontacts.hs1.dnsdomain.xyz.”.
    warn [checkallsslcerts] Cpanel::DnsUtils::Install::Processor::_add_error: There is no zone file on this system that can contain “_acme-challenge.webmail.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.autoconfig.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.www.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.webdisk.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.mail.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.autodiscover.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.ipv6.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.whm.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.cpanel.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.cpcalendars.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.cpcontacts.hs1.dnsdomain.xyz.”.
    Cpanel::DnsUtils::Install::Processor:678: There is no zone file on this system that can contain “_acme-challenge.webmail.hs1.dnsdomain.xyz.”.
    (_acme-challenge.autoconfig.hs1.dnsdomain.xyz): [FAIL:missing zone]
    (_acme-challenge.autodiscover.hs1.dnsdomain.xyz): [FAIL:missing zone]
    (_acme-challenge.cpanel.hs1.dnsdomain.xyz): [FAIL:missing zone]
    (_acme-challenge.cpcalendars.hs1.dnsdomain.xyz): [FAIL:missing zone]
    (_acme-challenge.cpcontacts.hs1.dnsdomain.xyz): [FAIL:missing zone]
    (_acme-challenge.ipv6.hs1.dnsdomain.xyz): [FAIL:missing zone]
    (_acme-challenge.mail.hs1.dnsdomain.xyz): [FAIL:missing zone]
    (_acme-challenge.webdisk.hs1.dnsdomain.xyz): [FAIL:missing zone]
    (_acme-challenge.webmail.hs1.dnsdomain.xyz): [FAIL:missing zone]
    (_acme-challenge.whm.hs1.dnsdomain.xyz): [FAIL:missing zone]
    (_acme-challenge.www.hs1.dnsdomain.xyz): [FAIL:missing zone] at /usr/local/cpanel/Cpanel/DnsUtils/Batch.pm line 258.
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  • Littleboy

    Please, tell me wether my explanations are right or not. Anyway, you can ask me whatever to make you understand the situation.

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  • Littleboy

    I am in serious trouble right now!!

    My doubts were right. I created a "dnsdomain.xyz" account on HS1 (new SERVER), and now ALL MY FARM does not work!!

    All my domains are down.
    DNS Only does not respond. I can access DNS Only servers, but, there is nothing I can do because there is no DNS ZONE to edit or whatever to do!!!

    I removed and created again "dnsdomain.xyz" account on HS2 (OLD SERVER), SYNC, but nothing happens... all my domains are lost in DNS, no one is responding.

     

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  • Littleboy

    I can see they are both clustered... NS1 and NS2 with HS2 and HS1.
    But I am syncing and nothing happens... i mean, no propagation.

    Ping on NS1 has answer. I can access WHM through URL and IP path.
    The NS1.DNSDOMAIN.XYZ has a GLUE on my ISP.

    Ping on NS2 has no answer. I can access WHM through IP.
    The NS2.DNSDOMAIN.XYZ has a GLUE on my ISP, but it does not work.

    Ping on HS2 has no answer. I can access WHM through IP.
    Ping on HS1 has no answer. I can access WHM through IP.

    I need help.

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  • Littleboy

    I can only access WHM through IP sessions.
    I am trying to create again a clean CLUSTER, but i can't.
    Everytime i try to generate a remote API token, the browswer (no matter which one) opens a new window to login again because the certificate is not secure:
    https://ns-or-hs-server-ip:2087/scripts7/apitokens/home

    What can i do?

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  • Littleboy

    Cookie session is not valid
    I cannot generate an API TOKEN to create again the cluster.

    How can i solve it?
    How can i remove the DNS ZONE in the DNS Only Servers to start again?

     

     

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  • Littleboy

    It seems that VPS NS1 is not loading the Name Service:

    Waiting for “named” to start …………failed.

    Cpanel::Exception::Services::StartError Service Status
    undefined status from Cpanel::ServiceManager::Services::Bind

    Service Error
    (XID 3cffm2) The “named” service failed to start.

    Startup Log
    May 27 03:14:01 ns1.dnsdomain.xyz systemd[1]: Starting Berkeley Internet Name Domain (DNS)...
    May 27 03:14:01 ns1.dnsdomain.xyz bash[2062]: /etc/named.conf:896: unknown option 'view'
    May 27 03:14:01 ns1.dnsdomain.xyz bash[2062]: /etc/named.conf:1717: unexpected token near end of file
    May 27 03:14:01 ns1.dnsdomain.xyz systemd[1]: named.service: control process exited, code=exited status=1
    May 27 03:14:01 ns1.dnsdomain.xyz systemd[1]: Failed to start Berkeley Internet Name Domain (DNS).
    May 27 03:14:01 ns1.dnsdomain.xyz systemd[1]: Unit named.service entered failed state.
    May 27 03:14:01 ns1.dnsdomain.xyz systemd[1]: named.service failed.

    named has failed. Contact your system administrator if the service does not automagically recover.

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  • Littleboy

    I am trying to take good decisions, but i feel i am abandoned from you.
    My Service Provider is not helping. I am in the night, alone.

    Nobody helps?

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  • cPRex Jurassic Moderator

    Is your cPanel license purchased through us directly?  If so, you can create a ticket, as I don't feel the Forum will be a good avenue for resolving your issues.

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  • Littleboy

    No, it is not the place, and also, it is not purchased directly to cPanel but OVH.
    cPanel knows very well they are not going to help us, so it is terrible. I should buy the licenses directly to your company.

    I was for the last hours looking for the trouble, alone in the desert, diving in cPanel and Linux procedures that I never knew they exist... I understood that there must be something related with DNS and RNDC... I found how to reset named.conf, and now i can access both NS servers.
    Also to HS1, which is with no cPanel signed certification, but i was waiting for your information, and i created this terrible conflict because i had no answers and i tried to do the things on my own (bad decision).

    Now, it seems that HS2 is not accessible... it is restarting, maybe a boot problem not related with cPanel. I don't know, I am doing my best to reach the previous moment of this disaster.

    In the meantime, maybe you can help me, and tell me how can i configure the HS1, the CLUSTER, preserving HS2 config.

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  • Littleboy

    Should I create on HS1 the account (hs1.nsdomain.xyz) to make everything run?
    will be safe hs2?

    By the way, the HS2 has ping, but I have no response browsering:
    https://hs2.nsdomain.xyz:2087 - nothing.
    https://serverip:2087 - nothing
    https://reverse-name:2087 - nothing

    Suggestions?

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  • cPRex Jurassic Moderator

    We've went from a simple DNS problem, to how HS2 only responding to ping.  I don't mean to not provide assistance, but you need professional help with this issue as you won't be able to solve this problem yourself.  Someone needs to access your machines or hosting account to figure out what is going on before we can answer questions.

    If your host won't help we have admins that specialize in cPanel here:

    https://support.cpanel.net/hc/en-us/community/posts/19389562586519-System-Adminstration-Services

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  • Littleboy

    Hi again,

    Somehow there is an star alignment to make my life miserable... but i am still surfing the wave!!
    Well, finally it was a GRUB problem. Solved. HS2 is up and accessible.

    Let me thank you your offer, few hours ago I was devastated with this situation.

    Now that i am more ease, Mr./Mrs cPRex: can you answer my question about how to configure the second hosting server with the domain name dnsdomain.xyz to have both servers online HS2 and HS1, independent and clustered? I think that I only need to know about the domain name on HS1.

    Please, i was asking this many times, and explaining everything very well.

    Thank you.

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  • cPRex Jurassic Moderator

    If you need to create a unique hostname, that is nothing more than an A record with a subdomain.  As long as that is pointed to the correct IP address I would expect it to work.

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  • Littleboy

    Dear cPRex:

    My first time with cPanel was on 2008, through OVH. As you know, that company supports nothing about third party software (distros, second layer software like yours... etc).

    I have been a cPanel customer for 16 years. And I still do. Not so much money, around 10K.

    You do not have the numbers, but i do. I begun to open tickets 7 years ago (before that, very few times from my colleagues, more experienced than me)... about 160 tickets in 16 years (most part of them noob questions, very easy to handle and solve) If you have any doubt about this, I agree to give you access to my tickets temporarily. Therefore, my cPanel profitability for cPanel is around 61$ per ticket. I would like to by paid that amount... ;)

    I can say: I've been, and i am a profitable customer, nice, honest and serious.

    I have to say that this is the first time in 16 years that I have written so many messages and had such horrible, meager and useless responses. But even worse, at such a critical time as the one I have had to live through.

    Maybe you need a vacation, maybe you don't like your work, maybe i was just unlucky (to be in the worst place at the worst time), but i need to tell you that you have been professionally unempathetic.
    If you read again my lines, you can see that you never answered my first question, a very simple question to someone with your experience and knowledge.

    And i know very well that technical support is a really hard job, many times unvalued or even poorly paid. I also know that you can tell me this is community support, and you can justify yourself under this policy. 

    You will have critical moments in your life (you are as human as I am, although you may not like it), and I hope that when you get the same response as I did (from someone in your same circumstances), you will remember this old guy with glasses that you didn't want to give your best to either.

    Because i was spending hours telling you my problems, suffering in a critical moments, but even so i had no answers to my questions. Check it again, you never understood my problem (and you have a very long long experience). And you should tell your bosses that, as they know pretty well, OVH will not give us support about your software (or any one), and you leave us alone in the desert, especially in the moments that we need you the most. But you take the money, every single month. Cultural?

    Thanks for nothing, my friend.
    And sorry for the rest of the community, as well as the other technicians that i truly respect and appreciate.

     

     

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  • cPRex Jurassic Moderator

    I'm sorry I'm not able to offer more help, it's just not clear to me what your issues are even after all these posts.

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