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cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

DNS delegation for a subdomain

Answered

Comments

3 comments

  • cPRex Jurassic Moderator

    Hey there!  It sounds like you've done everything correctly since the A records and NS records are responding as expected, so it would be best to create a ticket so we could check this in real-time on the servers affected.

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  • PWHosting-Admin

    Thanks for checking in cPRex. It turns out that there was a zone file for the subdomain on the cPanel cluster somehow. The serial showed it was from 2 years ago, so probably the result of some testing we did back then that wasn't cleaned up. When I deleted the zone from the cluster it all started working.

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  • cPRex Jurassic Moderator

    I'm glad you found a good resolution!

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