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Plesk to Cpanel : Failed: The remote execution of “pkgacct.server.domain.com” failed, or the requested account, “username”, was not found on the server: “101.101.101.101”.

amin ebrahimzadeh

hello,
I done many accounts transfer from Plesk to Cpanel but just on one account i get error:
Failed: The remote execution of “pkgacct.server.domain.com” failed, or the requested account, “username”, was not found on the server: “101.101.101.101”.

Starting “TRANSFER” for “Account” “username”.
Copy Destination: /home
Remote server type: “plesk”.
Initiating process to package the account over SSH (Secure Shell) connection …
Packaging the account with the command: /scripts/pkgacct.server.domain.com username '' --compressed --mysql 8.0 --allow-multiple --split --no-reseller …
ERROR: Unknown option: compressed
ERROR: Unknown option: mysql
Fetching psa userid using v5 method
v5 PSA UID: 2
PSA UID: 2
pXa DNS is username.com
logfile is: /home/cpmove-username-1716890971.log
Done
Copying password...Done
Done
pXa Copying mailman lists and archives...Done
pXa Copying DNS zones...
ERROR: Record "type" is invalid at /tmp/eSFLfnaGcY/lib/Cpanel/Account/DnsZone/Record.pm line 47.
Done
Target “/home” on host “server.domain.com” has 1.58 TB free and requires at least 0 bytes free, which includes space for temporary files.
WARNING: The remote server failed to send the location of the transfer archive.
WARNING: Attempting to guess the location of the remote transfer archive.
Fetching md5sum of “/home/cpmove-username.tar.gz” from the remote server … …
Done
Removing copied archive on remote server. …
Done
Failed: The remote execution of “pkgacct.server.domain.com” failed, or the requested account, “username”, was not found on the server: “101.101.101.101”.

Comments

7 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  I see you also submitted a ticket on this issue so we'll be following up there with more details.

    0
  • amin ebrahimzadeh

    i did. ticket id:#95272121

    0
  • Kennybe

    Can I have the solution for this ? Migrating from Plesk to Cpanel ... 1 account without troubles, 3 accounts giving this error ...

     

    0
  • cPRex Jurassic Moderator

    The previous poster never provided us access to the server in question, so we weren't able to fix that issue.  Could you submit a ticket so this can be investigated?

    0
  • Kennybe

    The problem with the tickets is that the license isn't acquired via Cpanel. I have an official license via the provider from the server, but apparently this offers not support from Cpanel.

    So I kept on searching, via the net and fora, and after a lot of test I checked imunify360 ... apparently the ip address of the old server was blocked ... After deleting the line in imunify360 I could use the transfer tool again :-)

    0
  • cPRex Jurassic Moderator

    I'm glad that's all it was!

    Your license provider should still be offering support for cPanel and then they would escalate the issue to us if they can't solve it.  If that isn't happening, we'd like to hear your feedback if you wanted to email cs@cpanel.net with more details.

    0
  • Kennybe

    Thank you, I will take this with me the next time I have a problem with Cpanel !

    1

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