cPanel version EOL
Hello,
My cPanel version will reach EOL by the end of June, what will happen if I don't upgrade it?
Check this screenshot from the notification email: https://prnt.sc/7qTV6wCfE-QA
-
Extended Lifecycle Support program
https://cpanel.net/blog/announcements/extended-lifecycle-support-oses-update/0 -
What if I didn't extend the lifecycle, the cPanel could stop working?
0 -
No it does not stop working, but you don't get security updates.
0 -
ok, thank you
0 -
I just wanted to be clear that you don't get a choice in not using the extended lifecycle - if you have a cPanel server on CentOS 7 we are automatically applying the extended support until you upgrade the OS or migrate to a new system.
0 -
What are the fees of the Cpanel ELS with Cloudlinux7? Many Thanks
0 -
Here is the pricing for Direct customers:
0 -
How about other customers? I'm getting emails from Cpanel server: "Your system’s cPanel & WHM version (11.110.0.34) will reach End of Life in --13 days on Sat Jun 1 00:00:01 2024. We strongly recommend that you upgrade to the latest version to avoid any disruption in your service. For more information on how to update your version, read our Update Preferences documentation. "
But WHM panel says "Support for version 110 will end July 31, 2024."WHM Update Preferences says LTS version is 118. And I get more notifications about failed upgrade attempts from 110 (centos 7) to 118.
It looks quite messy frankly.
My host refuses to support or recommend the Elevate script saying they found it too buggy, and it may be the case as far as I have tried to run /scripts/elevate-cpanel --check
0 -
rch7 - if your host doesn't support ELevate on their infrastructure, you'll need to perform a traditional migration to a new machine using the Transfer Tool:
0 -
Yes it's what my host suggests obviously, order a new server.
So do you imply ELS is for the direct license buyers only?
0 -
ELS is applied to all licenses, even if it's purchased through your host. As long as you're on CentOS 7 or CloudLinux 7, you'll receive that benefit.
0 -
Can you explain a little more what that looks like?
Is that $6.10 per incident or to cover 5 months of support? What happens after Dec 31st if we still remain on CentOS7 and require support from cPanel?
0 -
Tarquin - the fee is per-server, per month, and is unrelated to cPanel support.
I don't believe anything has been decided yet on what happens after January 1. It's possible we could stop this additional support, or increase the fees, but the primary purpose of this is to get users to migrate from their old machines into a supported system.
0 -
Thanks for the clarification cPRex
It's not easy for everyone to upgrade... the Elevate script has been received poorly and most people are telling me to avoid it due to issues that arise during the process. Many of us don't have the cash to buy a second server to migrate to a new OS. An extra $6.10 per month is a rough way to punish us.. not all of us are making millions =D
0 -
I certainly wouldn't think of it as punishment - more like an incentive.
Except for the silliness that was CentOS 8, CentOS always followed a 10-year deprecation plan:
https://endoflife.software/operating-systems/linux/centos
so this date has been well known for a long time. It's not as if cPanel suddenly picked this date with no notice.
0 -
I understand all the technicalities of it, I also understand cPanel doesn't see it as a punishment, but to be clear... we're already paying monthly license prices. If we're happy to keep running on an older platform and stop receiving new features, that license price shouldn't need to be increased by a further 10% as 'incentive' to make substantial changes to our systems.This is 100% a cPanel decision and is not simply driven by CentOS deprecation, otherwise you wouldn't be monetizing it so quickly.
The only tool available to remain in place is Elevate, and everyone appears to be reporting issues with it, including bricking the install. The main alternative, and recommended/accepted solution, is to migrate to a new server... seems a bit absurd to me personally, especially when I know of plenty of servers still operating via updates-only after more than 10 years.
This effectively leaves us two choices;
- Upend our entire system and invest in duplicate hardware, often at substantially inflated prices due to rampant inflation worldwide, so that we can fresh install and migrate - costing hundreds upfront plus larger monthly outgoings into the future
- Pay cPanel an additional 10% to provide nothing additional (in fact, less) for the same license because we happen to be on an older OS, even if we accept that means no new 'features' to come in the future. And that 10% is temporary, this could raise to 20% or simply stop working at all, meanwhile we're still paying our monthly licenses on time every month...
So yes, I think I'm going to stick with 'punishing' because that's what it feels like right now. Is 10 years old? Yeah I can get behind that. Is it old enough to warrant this response? I don't think so, not at all. It's very stable, it's still fast and it works incredibly well for many of our needs and frankly we're happy paying for your license costs to use it, so why make a fuss?
0 -
cPRex -- I am confused about this statement:
I don't believe anything has been decided yet on what happens after January 1. It's possible we could stop this additional support,
This seems to contradict the blog post at https://cpanel.net/blog/announcements/extended-lifecycle-support-oses-update/ - which says:
Here’s a heads-up about the Extended Lifecycle Support program: This ELS program will run from July 1, 2024 to January 1, 2026. There will be an additional monthly ELS fee per qualifying license to cover the additional security updates starting August 1, 2024. Such fee will continue being charged until the underlying operating system is upgraded to a supported version. We are offering one month of free coverage for the month of July 2024. This fee is subject to increase after six months (January 1, 2025)
So my understanding was that the ELS would definitely run through the end of 2025 -- but that it's possible you might increase fees in 2025.
I am not concerned about license fees - I am concerned about the question of whether we can safely leave our sites on the Centos 7 server through the end of 2025 or will need to plan a migration sooner. The issue of "incentives" is also irrelevant -- because there are out-of-pocket costs associated with server migrations too.
I won't get into the details -- but it is important that I understand the time frame. There are other business issues unrelated to the EOL problem that come into play for me, in terms of migrating the multiple sites & services currently hosted on our CPanel server.
So can you please verify that that the information in the blog post is correct and that the ELS program will indeed run from July 1, 2024 to January 1, 2026. ?0 -
Yes, that part is correct. The issue of an additional fee just hasn't been confirmed.
0
Please sign in to leave a comment.
Comments
18 comments