Web Mail login - IP address changed

debbie meintjes

• June 05, 2024 10:40

Please assist, I have always worked through google chrome to log into my webmail https://domain.co.za:2096/cpsess##########/3rdparty/roundcube/index.php?login=1&post_login=3425173521 Now when logging in it says my IP address has Changed I have not done anything with my IP address 

When I try for a few times it takes me to the main webmail page

PLEASE HELP I HAVE BEEN STRUGGLING NON STOP I HAVE CLEARED MY CACHE STILL NO LUCK- I AM NOT TEC SAVY AT ALL, THERE IS ALSO NO ONE I CAN CONTACT VIA CPAN TO ASSIST WITH THIS?

THANK YOU 

 

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  rbairwell

  • June 05, 2024 12:36

  Try going to just https://example.com:2096 (where example.com is your website address - going to https://webmail.example.com may be a bit easier to remember) instead of the full URL. The "cpsess" part of the URL is a session identifier which, for security, is linked to the IP address that created it. If your IP address changed since you bookmarked that link or if the session actually expires (I can't remember what the webmail default session length is) or gets deleted on the server side, then that link will be invalid for your login attempt.

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  cPRex Jurassic Moderator

  • June 05, 2024 13:28

  What rbairwell said - to add to that, I've removed your domain from the post for security reasons.

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