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cpanel dnsonly



  • cPRex Jurassic Moderator

    Hey there!  if the instance isn't available even over SSH or a basic ping, that would indicate an issue with the machine that is deeper than the cPanel software, so I don't have much help I can provide for this one.  If you'd like to submit a ticket we could examine the system to see if there is anything obvious we can see, but the ultimate fix is likely not going to be related to any cPanel tools.

  • elk

    I'd like to open a ticket but it says "Invalid Support Access ID". i get the id using 

    /usr/local/cpanel/cpanel -S
    i can not access the backend because of the problem described above. 
  • cPRex Jurassic Moderator

    You can email and that will get a ticket started with our team.

  • RadWebHosting

    Looks like you've tried to configure the IP:

    This IP is from a bogon prefix: Link local

    Hence, it wouldn't resolve on your server.

  • elk

    The IP address is a link-local address used by cloud environments, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and others. This IP address is used to provide metadata to instances running in the cloud environment.


    That problem doesn't occur directly after installing the server. after installing, everything works fine. for testing purpose i created a new instance and didn't change anything except the hostname.

    after 30-60 minutes port 22/2087 will timeout and not be available again. even after restarts, even after restoring from a previous snapshot.

    i will have a call with gcloud support tomorrow, lets see :)


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